The Industry Expansion Solutions (IES) unit is a major component of the State’s economic development operation by diffusing engineering, science, knowledge and technology to North Carolina industry, business, and public agencies for the enhancement of quality, productivity, and environmental protection. This is accomplished by utilizing professional education and technical assistance that meet the needs of business, industry, and healthcare professionals. Advocating the use of engineering science and technology through best practices promotes corporate growth and the creation of quality products and services.

The Regional Manager is responsible for developing relationships with clients in a variety of industries by connecting with key decision makers and stakeholders. Regional Managers coordinate with customers and internal teams to ensure the timely and successful delivery of solutions according to customer needs. The Regional Manager establishes and develops client accounts to initiate and maintain long-term relationships. The Regional Manager is familiar with a variety of sales concepts, practices and processes. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected.

Primary duties include, but are not limited to the following:

Client Engagement and Sales: Regional Managers are members of the Business Development unit. Regional Managers are responsible for servicing multiple client accounts and being the point of contact between IES and its prospects or clients and have a range of responsibilities including identifying and educating prospective clients while supporting existing clients with information and assistance that relates to products and services. They work closely with other Regional Managers and IES Staff to follow up on leads, answer customer questions and meet their sales quotas. Regional Managers are responsible for communicating the benefits of IES Services in order to drive sales.

The Regional Manager’s objective is to be a Trusted Advisor to the client to ensure optimal outcomes are achieved. This requires the use of assessments as a tool for discovery and understanding the client’s business and pain points. Then offering solutions that are provided by IES or our partners. The Regional Manager must be comfortable interacting with all levels within an organization, including C-level executives.

Partnerships: The Regional Manager is responsible for being the IES contact for specific region(s) within North Carolina. This responsibility includes visiting businesses, establishing contacts with community colleges, regional economic developers, community leaders, state leaders and establishing long-term relationships. The Regional Manager will attend meetings, generate presentations and provide information on IES services as needed.

Leadership: The Regional Manager is responsible for one or more geographic regions in North Carolina. There is latitude given to manage the region in the most effective manner to meet the established goals for the region. The Regional Manager may occasionally be asked to assist with recruiting IES staff.

Promotion: The Regional Managers promote all IES services, not only for a specific product area, but for the entire range of services to support IES clients. The Regional Manager must understand the services IES offers in order to advise clients on the best options to achieve their desired outcomes. This is achieved by being educated on the services offered and through onsite visits, networking, presentations, marketing materials, and educational programs.

Economic Impact: The Regional Manager supports the efforts to administer an objective evaluation system that measures the impact of IES programs for the economic benefit of our clients and state of North Carolina. This includes ensuring the client understands the economic impact of the services from the beginning, then confirming the economic impact after services have been provided. The Regional Manager supports both the survey process and the production of annual or other reports of program impact that are distributed to stakeholders at the federal, state and local levels.

Administration: The Regional Manager has administrative duties that include proposal development, entering data/information into the IES SalesForce CRM system, submitting travel authorizations/reimbursements, managing their schedule and generating reports as needed. This position is required to regularly attend meetings and travels as required by the client, Product Leader, Director/Manager, and the IES Executive Director.

Other responsibilities include, but are not limited to the following:

A valid North Carolina Driver’s License or the ability to obtain one within 60 days of employment.

Please submit a resume, cover letter, and contact information for at least three (3) professional references.

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.