Job Description

Position Title

Open Internally or Externally

Reports to (title)

Department

Requisition Number

Position Type

Job Category

FT/PT

Initial Work Location

Starting Salary

Job Open Date

Open Until Filled

Job Summary

Essential Responsibilities and Duties

• Orient new students and their families to the academic and social environment at SLCC, including important college policies and procedures, academic areas of study, engagement opportunities, as well as campus and community resources.
• Work with faculty, staff, and peer leaders to advance the retention, success, and completion goals of OSS and Salt Lake Community College.
• Assist in the coordination of welcome events and programs with other college departments and personnel.
• Work with OSS staff and partners in area high schools to increase the enrollment and success of their students at SLCC.
• Create enrollment tutorials and trainings for students and staff across the college.
• Assist students with questions regarding the enrollment process, course placement, course modalities, navigating MySLCC and Canvas, pending financial aid requirements, and other college policies and procedures.
• Troubleshoot errors and work with campus partners to ensure a smooth delivery of SLCC’s online platforms (e.g., MySLCC, DegreeWorks, the SLCC Website, etc.).
• Communicate information with campus and community partners clearly and effectively.
• Work with the OSS team to update scripts and videos used for the online orientation.
• Maintain the cleanliness, functionality, and ambiance of the registration lab.
• Participate in other departmental activities and duties as assigned.

Preferred Qualifications

• Strong computer and online navigational skills.
• Professionalism in manner and appearance.
• Bilingual or multilingual ability.
• Familiarity or involvement with SLCC services, resources, or student organizations.

Minimum Qualifications

• Associate’s degree (or 60 credit hours completed), preferably in education, educational psychology, sociology, communications, ethnic studies, or related field.
• Trade off 2:1 in experience/education requirement.

Knowledge, Skills & Abilities

• Motivate, encourage, mentor, and teach new students how to navigate higher education.
• Create a welcoming environment for new students and their families.
• Demonstrate a personal commitment to diversity, equity, and social justice.
• Demonstrate initiative, creativity, teamwork, conflict resolution, and decision-making skills.
• Articulate the purpose of general education classes and teach students how to register for these courses.
• Feel comfortable using technology.
• Be dependable, have excellent organizational skills, and pay close attention to details.
• Participate in ongoing professional development sessions.

• Communicate effectively (in writing and verbally) with a wide range of diverse individuals.
• Deliver high quality presentations and lead discussions with large and small groups of students in new student orientations, or in classrooms with high enrollments of first-year students.
• Provide excellent customer service and, when necessary, provide one-on-one consultations.
• Work collaboratively with others in the team, as well as our campus partners.
• Organize, process and disseminate large amounts of information accurately.
• Learn the requirements of SLCC services, major prerequisites, programs and degree options, as well as college resources and processes (e.g., admissions, registration, financial aid, placement, and orientation).
• Determine needs of new students and work with others to implement services to meet the needs through orientation programs, transition activities, and new student tutorials.
• Work well under pressure and function independently with integrity.
• Utilize basic computer operating systems (e.g., Microsoft Office Word, Publisher, Excel, PowerPoint, Outlook) and SLCC’s student information system (i.e., Banner)
• Prioritize assignments, plan and carry projects to completion.
• Learn quickly, work well under pressure, and work ethically with confidential information.
• Advocate for all students with an emphasis on new students.
• Work a flexible schedule which may include mornings, evenings, and weekends.
• Ability to communicate effectively with a broad range of diverse people, ability, culture, and ethnic background, to maintain good working relationships across the College.
• Ability to work with all groups in a diverse academic, socioeconomic, cultural, and ethnic background of community college students, faculty, and staff, including those with disabilities.

Special Instructions

FLSA

SLCC Information

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