• A flexible hybrid work schedule (3 days in office, 2 days’ work from home)
• Full medical, dental and vision coverage for both teammates AND family members
• Competitive pay and performance incentives
• A fun, mission focused and collaborative team environment

The Wounded Warrior Project (WWP) Talk Specialist provides telephonic, short-term, goal-focused, non-clinical emotional support to wounded service members dealing with invisible injuries, and their caregivers and families, to improve their resilience and psychological well-being. The WWP Talk Specialist manages a weekly caseload of 40-50 participants, providing emotional support, goal-setting assistance, education, evaluating needs, and coordinating referrals to WWP programs and community mental health resources.

• Provide nonclinical telephonic emotional support, goal-setting assistance, and education to wounded service members, their caregivers, and their families participating in the WWP Talk program.
• Serve as subject matter expert on post-traumatic stress disorder (PTSD) and other significant mental health challenges.
• Independently manage weekly caseload of 45-50 participants and determine appropriateness of participants in the program and next steps Evaluate Talk participant’s needs and refer Talk participants to appropriate WWP programs and community mental health resources.
• Input data and update relevant WWP electronic tracking systems, specifically for the Warrior/Family Support Members (FSMs) (e.g., Salesforce as it relates to the case) Ensure case documentation and data are maintained accurately, timely, and appropriately within WWP internal databases.
• Establish effective working relationships and work collaboratively with WWP teammates to provide innovative ways to serve our population with the goal of increasing quality of life and self-efficacy.
• Participate in on-going development and training to keep current with Talk program requirements and maintain current knowledge of relevant mental health best practices.
• Provide instruction, guidance, and monitor the progress of warrior’s and family support member’s SMART goals.
• Complete crisis calls including suicide prevention and high-risk situations, empowering warriors for lasting recovery by mitigating the challenges that precipitated the crisis while removing barriers to care to enable the warrior to receive needed assistance.
• Manage multiple tasks, assignments and functions, meeting deadlines and deliverables with usage of metrics to meet key performance indicators.
• Share internal and external resources based on participant’s needs (example: counseling, financial resources, local organizations in their communities, etc.).
• Serves as subject matter experts and resource in the planning, coordination, and facilitation of virtual group sessions.
• Other related duties as assigned.

• Demonstrated understanding of psychological and mental health issues.
• Experience working with trauma.
• Demonstrated understanding of military and veteran issues and the emotional impact of combat, e.g., traumatic brain injury (TBI), post-traumatic stress disorder (PTSD), and combat stress.
• Ability to respond to sensitive matters with discernment and empathy.
• Demonstrated emotional intelligence and exceptional interpersonal skills.
• Ability to interact effectively with diverse individuals and build strong working relationships telephonically.
• Demonstrated ability to establish credibility, be decisive, influence others, and influence change.
• Demonstrated understanding of Wounded Warrior Project and its mission, values, programs, and services, and the impact of these programs and services on wounded warriors and their families.
• Demonstrated understanding of professional relationship management and collaboration with internal and external partners.
• Strong written and verbal communication skills.
• Effective organizational and time management skills. Effectively complete assignments and meet deadlines.
• High energy level, self-starter, and willing to take initiative.
• Unequivocal commitment to the highest standards of personal and business ethics and conduct.
• Mission-driven, guided by core values, and a pleasure to work with.

• Four years of adult focused mental health programming or case management experience working with and providing support to individuals who are dealing with invisible injuries, e.g., brain injury, post-traumatic stress disorder, etc.

• Five years of experience working with and providing support to wounded service members who are dealing with both visible and invisible injuries, e.g., brain injury, post-traumatic stress disorder, and combat stress.
• Five years of experience working with Substance Use Disorder, Suicide Prevention, and other Mental Health Disorders.

• Bachelor’s degree in relevant mental health field. An Associate degree may be considered in combination with a minimum of four years in a WWP mental health programmatic role.

• Master’s degree in relevant mental health field.

• None.

• None.

• General office environment; temperature controlled.
• Up to 5% travel.
• May require lifting/carrying items up to 20 pounds.