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Program Administrator and Registrar

University of Michigan

Job Description

Summary

The Program Administrator & Registrar manages office operations with a focus on overseeing financial transactions, assisting with logistics of educational onsite training, and assessment. as well as works with Center staff to plan and deliver training.

Who We Are

The Center for Labor & Community Studies provides high quality training through annual conferences, six-week certificate courses and symposiums with a focus on effective advocacy, negotiating, organizing, and leadership development A main operating principle of the Center is that working people engaged on the front lines bring a wealth of knowledge to the table. Based on this idea, training content design is guided by planning committees made up of labor and community activists.

 

Responsibilities*

Program coordination

  • Participate in the planning for CLCS activities and operations
  • Manage all aspects of conference registration and payment including creating and sending written communication via mail and email as well as responding to inquiries via phone calls
  • Create and maintain conference registration, participation, and payment records
  • Evaluate participant reaction to program content and identify program areas in need of improvement
  • Provide analysis, establish timelines, and ensure deadlines for program activities are met
  • Assist with on-site coordination and support for all conference events and with organizing special events for conference participants
  • Work with volunteer conference coordinators to support and prepare instructors for a successful conference experience
  • Develop and implement registration policies and procedures as well as  train and assist the volunteer and paid part-time staff
  • Secure appropriate conference settings and arrange for services, including lodging, meals and transportation

 

Financial

  • Develop initial program budget for all conferences and training sessions
  • Invoice registrations and maintain are received
  • Create and process invoices through a third-party payment system, such as tuition assistance programs and labor union locals
  • Accept, record, and deposit with the Cashier’s office all funds collected at conferences
  • Create financial reports concerning funds received and expenditures from conferences and training sessions

 

General office

  • Answer and route all inquiries about CLCS and its programs
  • Train and supervise any part-time support staff in office and university procedures
  • Assist in designing, maintaining, and managing the database
  • Recommend and put into practice any new administrative policies and procedures
  • Purchase all office supplies and coordinate with the University, the ordering and receipt of any new office equipment

 

Writing/Editing 

  • Assist in the creation of program literature (brochures, fliers) and other mass mailings
  • Create, write, and edit other correspondence as needed

Required Qualifications*

  • Bachelor’s degree or equivalent combination of education and experience
  • Three years' experience relevant to the duties and responsibilities as outlined
  • Ability to organize, prioritize and follow-up on tasks
  • Ability to multi-task and to meet multiple concurrent deadlines
  • Familiarity with Microsoft Office products as well as database software (e.g. Filemaker Pro)
  • Excellent communication and customer service skills
  • Ability to work both independently and as part of a team
  • Ability to work effectively with diverse groups

Desired Qualifications*

  • Previous work experience with tuition assistance programs at Chrysler Corporation,, General Motors, or Ford Motor Company
  • Knowledge of University for Michigan policies and procedures
  • Involvement in labor and community organizations
  • Experience in adult education
  • Proven leadership skills

Additional Information

  • Availability for evening and weekend work
  • Flexible hours around conference events.

 

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.


U-M COVID-19 Vaccination Policy

COVID-19 vaccinations, including one booster when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine.  This includes those working remotely and temporary workers.   More information on this new policy is available on the U-M Health Response website or the UM-Dearborn and UM-Flint websites.

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