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Administrator, Benefits

Job Description

Class Description

The purpose of this position is to perform professional administrative work supporting the Benefits Department and the employees and retirees of the Community College of Baltimore County. Compensation within the posted range is determined by a candidate's education level and/or years of experience in the field.  Generally, employees are hired in the lower third of the scale.  

Minimum Requirements

Bachelor’s degree and five (5) years of health & welfare benefits administration experience.  Certification as Maryland State Pension Plan Retirement Coordinator required within 6 months of employment. Relevant professional benefits certification preferred.

Class Specific Essential Duties

  1. Provide support to assigned College division and/or function.
  2. Remain knowledgeable about the College, its structure, culture, policies, and practices.
  3. Serve as point of contact for internal and external organizations.
  4. Prepare and analyze reports, as requested.
  5. Develop policies and procedures, as required.
  6. Serve as an advocate for the College and its students, as required.
  7. Serve as liaison between College departments, faculty and/or staff, as required.

Essential Job Duties are examples of duties and are not inclusive. There will be other duties as assigned.

Position Specific Essential Duties

  1. Administer health & welfare, voluntary benefits and tuition reimbursements for active employees and retiree benefits. Coordinate and ensure timely enrollment, payroll deductions and billing set up for all benefits. Respond to inquiries and resolve enrollment, eligibility, and claims processing issues.
  2.  Perform enrollment audits and billing for all benefits according to established schedule and resolve discrepancies as necessary.
  3. Maintain employee records (paper and electronic). Ensure that records retention schedules and file contents are consistent with applicable regulations.  
  4. Coordinate with employees, vendors, and other CCBC partners. 
  5. Work closely with part time benefits staff for training and daily support of the administration of health and welfare benefits. Provide input to hiring decisions and performance assessment.
  6. Assist with the administration of all leave programs (including FMLA, ADAA, LOA, and LWOP). Coordinate with Finance to administer group insurance premium notice and collection procedures for active, FMLA, LWOP, LOA and COBRA enrollees.    Maintain accurate records.
  7. Administer Workers Compensation Program. Coordinate with department supervisors and claimants to ensure timely claims and compliance with CCBC policy and applicable regulations. Work with Baltimore County on the processing of claims. Coordinate with Payroll to ensure appropriate time reporting and payment for pending, denied and approved claims. Respond to inquiries and resolve issues. 
  8. Assist Director of Benefits with the development, implementation and monitoring of processes and procedures for health & welfare benefits. 
  9. Act as the primary contact for active employees and retirees (as well as the dependents and beneficiaries of retired employees). Provide guidance on benefit elections and support initial enrollment and subsequent changes to coverage according to current rules and regulations. 
  10. Represent HR on the committee to plan and coordinate Retiree Recognition Dinner. Assist with the creation of submissions for periodic retiree newsletter, in conjunction with other CCBC departments.
  11. Collaborate with HR team and vendors to prepare and conduct Open Enrollment including planning, fair presence and administrative procedures pre- and post- Open Enrollment in conjunction with HRIS Administrator, benefits vendors, Payroll and other CCBC departments.  
  12. Collaborate with HR team to prepare and conduct Benefits portion of New Employee Orientation Programs.
  13. Establish and administer vendor relationships, research and resolve claim and benefit eligibility issues with insurance vendors and retirement agencies. 
  14. Conduct pre-retirement counseling and benefits exit counseling. Initiate and coordinate retirement application process through to completion with the retiring agency. Assist employees in transition to retiree health benefits where appropriate. 
  15. Provide superb customer service using effective listening skills and ensuring timely research and follow up through resolution. All initial responses to employee and retiree inquiries required within 24 hours.
  16. Maintain SOPs and checklists for benefits processes and procedures.
  17. Maintain current knowledge of applicable regulations and recommend plan and administrative changes to ensure compliance.
  18. Prepare and analyze reports and research and participate in special projects as assigned.

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