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University Program Specialist-Journey

Job Description


Position Details
Position Information


Job Title University Program Specialist-Journey
Position Number 400393
Vacancy Open to All Candidates
Time-Limited Yes
Department Homepage https://rede.ecu.edu/cpe/
Advertising Department OFFICE OF COMMUNITY ENGAGEMENT & RESEARCH
Division Academic Affairs
Classification Title 10301 University Program Speci
Competency Level 2 - Journey
Working Title University Program Specialist
Number of Vacancies 1
Full Time Equivalent (FTE) 1.0
Full Time or Part Time Full Time
Recruitment Range $31,888 - $64,115
Anticipated Hiring Range $49,100 - $52,000
Salary Grade Equivalency GN11
Work Schedule M-F
Work Hours 8-5pm
Position Location (City) Greenville
Job Category Staff - Professional
Organizational Unit Overview
Research, Economic Development and Engagement (REDE) is responsible for research policy and integrity, research administration and contract negotiations across ECU for both the main campus and the health sciences campus. REDE directs new intellectual enterprises, including technology transfer. Industry, military and government agency research partnerships and community engagement and economic development activities across the eastern half of North Carolina are also managed by REDE. REDE is responsible for the following units under its umbrella: Office of Research Administration, Office of Human Subjects Protections, Office of Research Integrity & Compliance, Office of Research Development, Office of National Security & Industry Initiatives, Office of Economic & Community Engagement, Office of Innovation & New Ventures, Office of Continuing & Professional Education, Office of Licensing & Commercialization, Office of Postdoctoral Affairs, Office of Undergraduate Research, and the Institutional Animal Care & Use Committee.
The Office of Continuing & Professional Education (CPE), a unit within Research, Economic Development and Engagement, builds bridges between East Carolina University and the public by providing access to non-curricular professional development resources that engage, educate, and expand learning opportunities. The focus of the Office is to provide high quality non-credit professional development to business, industry, the military, public sector organizations, and other entities for developing a suite of offerings that advance regional transformation and economic development opportunities in eastern North Carolina and other regions.
Job Duties
This position works in the Continuing and Professional Education unit of REDE and reports directly to the director for Continuing and Professional Education. The primary responsibility of this position is to manage day-to-day operations for both the Continuing Professional Education and Lifelong Learning programs. The position will contribute to increasing enrollment and revenue and provide support services for adult learners. Candidates should possess good communication and writing skills along with the ability to problem solve, work independently, manage multiple responsibilities, complete assignments in a timely and accurate manner, and to maintain electronic and paper records. Effective communication and interpersonal skills and the ability to deal effectively with faculty, staff, students, and the public are necessary. Candidates will work occasional evenings, weekends, and overnight travel as needed and will occasionally lift up to 20 pounds. Providing excellent customer service is a critical component of customer satisfaction and success. The University Program Specialist will provide timely, courteous, solutions-based customer assistance for all CPE programs. This customer service includes answering the phones, monitoring and answering the departmental email accounts, accepting payments for courses, providing customer service at in-person events, and developing and maintaining relationships with clients and supporters.
Minimum Education/Experience
Bachelor’s degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
License or Certification required by statute or regulation
None
Preferred Experience, Skills, Training/Education
Master’s degree in adult education, instructional technology, or curriculum design. At least two (2) years of experience in course design, curriculum, and/or training. Demonstrated success in planning and/or coordinating events, preferably in a college or university setting. Familiarity with continuing and professional education and lifelong learning programs. Excellent program coordination and management, communication, and human relations skills preferred.
License or Certification required by the Department
None
Special Instructions to Applicant
  • Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
  • If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
  • Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
  • Applicants must be currently authorized to work in the United States on a full-time basis.
Job Open Date 11/01/2022
Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. 11/08/2022
Open Until Filled No
Quick Link for Direct Access to Posting https://ecu.peopleadmin.com/postings/56235
Alternate option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
AA/EOE
East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.
Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or ADA-Coordinator@ecu.edu .
Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.
Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.

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