This job has Expired
Front Desk Coordinator / Customer Service Representative
Job Description
Posting Number
PG192786SPInternal Recruitment
NoWorking Title
Front Desk Coordinator / Customer Service RepresentativeAnticipated Hiring Range
$36,000 - $39000Work Schedule
Monday - Friday; 8-5; overtime as neededJob Location
Raleigh NCDepartment
Civil Const & Environ EngineerAbout the Department
The Department of Civil, Construction and Environmental Engineering offers undergraduate degrees in Civil Engineering, Construction Engineering, and Environmental Engineering. Graduate programs are offered with specialties in Computing and Systems, Construction Engineering, Water Resources, Coastal, and Environmental Engineering, Structural Engineering and Mechanics, Transportation Systems and Materials, Geotechnical / Geoenvironmental Engineering, and Mechanics and Materials.
With over 53 faculty, more than 770 undergraduate students, and over 300 graduate students, NC State University’s Department of Civil, Construction, and Environmental Engineering (CCEE) is one of the largest departments in the country and more importantly, one of the best. In 2022, our Environmental Engineering and Civil Engineering degrees were ranked 21st and 26th in the country, respectively.
At the graduate level, we offer traditional Master’s and Ph.D. degrees with the opportunity to specialize in a wide range of topics in civil, construction, and environmental engineering. We are also a leader in distance education. Students can earn a Master of Civil or Environmental Engineering degree without ever setting foot on campus. CCEE’s online Master of Civil Engineering program was ranked No. 4 in the country on US News & World Report’s 2022 Best Online Programs list.
Our research programs and facilities are world-class. CCEE encourages active collaboration and cross-disciplinary activities and has a strong commitment to innovative research. The department partners with industry and government to conduct research at the cutting edge of science and technology. Our laboratories contain a variety of special equipment for research in construction materials, construction engineering, coastal processes, environmental engineering, hydraulics, soils, structures and mechanics, and transportation systems.
The mission of the Department of Civil, Construction, and Environmental Engineering is to provide:
- High-quality undergraduate programs that continually incorporate advances in civil engineering technology.
- Post-baccalaureate educational programs to satisfy the increasing need for highly educated engineers in various specialty areas of civil engineering.
- Research activities are consistent with the responsibilities of a research institution to develop new technology for the solution of emerging problems and to support programs of graduate education.
- Extension and public service activities through the development of professional technical assistance and continuing education programs.
Want to know more? Visit: https://www.ccee.ncsu.edu/
Essential Job Duties
The Front Office Administrative Support Specialist’s primary purpose in the position is to serve as the main point of contact for the Department of Civil Construction and Environmental Engineering while providing administrative support to the department.
The Front Office Administrative Support Specialist’s essential job duties are:
- General Office Duties;
- Greet all visitors and delivery personnel, manage incoming and outgoing packages and mail including FedEx; manage office supplies, manage Fax and Copier machines; Fax and Mail Distribution; Provides guidance to students; Keep dept directory boards and telephone lists updated;
- Managing the front office and reception area within the CCEE department by assisting visitors and processing incoming/outgoing requests;
- Serving as the lead contact person for supply inventory and processing general office requests for CCEE’s faculty, staff, and students;
- Manage shipping and receiving of packages and mail distribution;
- Managing and processing reservations request for meetings rooms for faculty, staff, and students;
- Submit parking permits for visitors and department events;
- Manage Office Equipment; Call for Repairs as needed;
- Maintain Equipment Loan Inventory and Use logs as employees check in and out;
- Serving as the liaison between the Executive Assistant, Business Officer, faculty, and staff for administrative requests;
- Assist Executive Assistant with the coordination, set-up, and clean-up of departmental events, including ordering event supplies and food;
The Front Office Administrative Assistant performs these duties in a professional, confidential, and positive manner, and demonstrates the highest level of customer service, integrity, good judgment, and the ability to work well with a diverse team. The individual in this position will need the ability to work in a high-volume office with multiple interruptions and proactively seek to solve problems as presented by the department.
The successful candidate will have superior customer service skills with a strong desire to assist and proactively solve problems. The successful candidate will also need to have strong attention to detail, the ability to interact professionally with the diverse NC State community, the ability and willingness to adapt to changing priorities, the ability to organize and prioritize workflow effectively is critical; and the ability to respond to non-routine inquiries with calm, clear thinking.
Other Responsibilities
- Assisting the Accounting Clerk, Finance Manager, and Business Officer, as needed, with financial transactions such as processing voucher payments, journal vouchers, WRS reporting, depositing checks, and other financial related requests as assigned;
- Performing other duties as assigned, and special projects.
Minimum Experience/Education
High School Diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
Other Required Qualifications
- Ability to provide superior customer service, even in stressful or demanding times;
- Ability to prioritize;
- Strong organizational skills;
- Must be proficient in Word, Excel, and email/calendar software packages. Demonstrated experience providing general office support for a high-volume office;
- Must have excellent oral and written communication skills as well as excellent organizational skills;
- Ability to present ideas in a clear, concise, and organized manner;
- Ability to explain and interpret programs, policies, and procedures to meet the specific needs of the department;
- Ability to Compose and organize ideas clearly and professionally works in multiple formats such as letters, memos, emails, etc.
Preferred Qualifications
Prefer NCSU / Higher Education experience, experience with PeopleSoft, and experience in a multi-faceted high-volume environment.
Required License or Certification
N/A
Valid NC Driver's License required
NoCommercial Driver's License Required?
NoJob Open Date
11/02/2022Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)
11/08/2022Notice to Applicants
Please make sure that the work history you list on your application is identical to the work history listed on your resume. The application must be filled out completely, do not use the phrase “see resume.”
Special Instructions
Please include a cover letter, resume, and three (3) references in your application.
Position Number
00109691Position Type
SHRAPosition Classification Band Title
Administrative Support AssociatePosition Classification Band Level
JourneyPosition Classification Salary Range
$31,200 - $50,656Salary Grade Equivalency
GN04Alternate Option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)
1.0Appointment
12 Month RecurringMandatory Designation - Adverse Weather
Non Mandatory - Adverse WeatherMandatory Designation - Emergency Events
Mandatory - Medical EmergenciesTime Limited Position
NoIs this position partially or fully funded on ARRA stimulus monies?
NoDepartment Id
140301 - Civil Const & Environ EngineerAA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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