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Communication and Outreach Manager

Mount Olivet Rolling Acres

Job Description

Communication and Outreach Manager

Full Job Description

Job Summary: The Communication and Outreach Manager is a key member of the senior leadership team, building messages, materials, and processes that engage internal and external audiences – employees, donors, volunteers, guardians, and community partners. Oversees Volunteer & Engagement Coordinator. Directs marketing, development, and public advocacy initiatives with staff, and contractors, in print and social/digital media. Translates strategic plan into core strategies and actions; creates routines for the organization and supports leaders and program staff to develop their abilities as effective communicators. Collaborates with Board of Directors and/or Board Committees including as an active member of the Board Development Committee.

Mount Olivet Rolling Acres - MORA – is a diverse and inclusive nonprofit has supported adults, seniors and children with developmental disabilities, behavioral health needs as well as age-related and chronic medical conditions for over 50 years in the Twin Cities metro.

An array of services: Adult Day Services, Contracted Case Management, Community Supports, over 30 Residential Homes, Respite, Therapeutic Recreation, Training for Guardians & Families, and a unique therapeutic Summer Camp for Youth with Autism. Our Metro Crisis Coordination Program (MCCP) offers a safety net of crucial and cost-effective services for adults and children.

Key Duties and Responsibilities:


  • Leads efforts to translate strategic plan and other initiatives into communication strategies and actions
  • Partners with key departments and staff (HR, IT, Finance, Nursing/Res./Rec.) on internal & external communication
  • Ensures consistent messages and continually monitors core value messages to ensure connection and consistency within organization
  • Creates regularly scheduled communication formats (weekly Zoom calls, weekly emails, quarterly newsletter, etc.)
  • Creates and manages timelines, routines, and templates for communications to ensure cadence
  • Researches and executes communication processes and vehicles to make news/information accessible and engage staff at all levels
  • Continually tracks, measures, improves, and evaluates effectiveness of communication strategies and methods
  • Attends leadership meetings and key strategy/committee meetings to identify and implement communication needs for leaders to leverage time and ensure consistency of messages
  • Supports engagement processes to significantly improve participation rates and to build trust in the process
  • Facilitates and coaches within internal meetings as a guide for healthy workplace communication and clear next steps
  • Leads the organization’s Communication and Marketing Committee to bring employees from all departments together to identify communication needs and strategize execution


  • Oversees representation and consistency of MORA messages and brand in all materials to external audiences
  • Connects leaders from different service areas to strengthen whole organization messages/marketing
  • Coordinates creative contractors, volunteers, and interns on marketing materials
  • Collaborates to plan, write, and design for social media channels
  • Liaison with Board and Board Committees, active member of the Development Committee
  • Manages the Volunteer Coordinator work effort oversight and support of recruitment and marketing of volunteer opportunities

Basic Requirements:

  • Maintains confidentiality in accordance with HIPPA and MORA policies and procedures.Requires the ability to work flexible hours (evening/weekend hours) in order to visit Homes or attend events during times when staff are present
  • Completes required annual trainings to be present with clients

Desirable Qualifications:

  • BA/BS in the communications field
  • Experience engaging staff in multi-location company through designing and implementing effective internal communications
  • Ability to create processes, train and coach others to build strong communication skills
  • Prior experience working within a nonprofit, human services organization
  • Ability to create and use videos to engage and communicate

Required Qualifications:

  • Excellent verbal, written, and human communication skills
  • Excellent organization/project management skills
  • Experience with print and digital design (website, social media, newsletters, branding, etc.)
  • Prior leadership experience (2 years of supervisory experience) with proven track record of effectively communicating with direct reports and peers
  • Proven track record of achieving agreed upon results
  • Proven track record of building strong, trusting relationships at all staff levels
  • Ability to work independently with minimal instruction and make independent decisions when circumstances warrant such action.
  • Must pass Department of Human Services background check and maintain “qualified” status.
  • Must not be excluded from working in government health programs by the Office of Inspector General.
  • Demonstrates mastery of computer skills including PowerPoint, Word, Excel and Outlook.
  • Must have a current valid driver’s license and must have insurance as required by state law.
  • Must be fully vaccinated against COVID-19 or be granted a medical or religious exemption by Mount Olivet Rolling Acres.

Cherishing the big-hearted heritage of our beginnings, we actively advocate for equity and inclusion for the individuals we serve and for our employees. Healthy. Happy. Human. Join us. MORAcares.org/careers/

Mount Olivet Rolling Acres is an Affirmative Action and Equal Opportunity Employer.

Job Type: Full-time

Pay: $41,600.00 - $69,992.00 per year


  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance


  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Victoria, MN 55386: Reliably commute or planning to relocate before starting work (Required)


  • Driver's License (Preferred)

Work Location: One location

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