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Computer and Network Technician

Job Description

Position Title

Computer and Network Technician

Special Instructions to Applicants

This position supports working in both Pittsburg and Brentwood campus locations.

Note: New employees will be placed at the first step which is $5,762.00 per month, second step $6,054.00 per month or third step at $6,361.00 per month (depending upon experience). Based on current salary placement guidelines, all step increases for which an employee becomes eligible shall take place on July 1st of each fiscal year. These increases will occur, on annual basis, until the maximum step of $7,019.00 per month is reached on the salary schedule.

Our Vision for Social Justice

We are seeking people who recognize the critical role community colleges play in social justice, who have ability in this space, enthusiasm for this work, ideas and vision to improve our approaches, and a commitment to achieving equitable academic success for the 50,000+ students attending our five beautiful colleges and centers. Our social justice work calls for employees who have a sense of social responsibility, interest in our community and world in which we live.


The intention of social justice work is to strengthen humanity by understanding that every person deserves the benefits of fully participating in our society and institutions.


Academic researchers have illustrated that crucial social justice principles are a compilation of equality, equity, diversity, inclusion, engagement, environmental sustainability and human rights. These complex principles are challenging to operationalize in higher education; yet, we are steadfast in our diligence to forge ahead to advance this vital mission.


Community colleges are uniquely positioned to lead higher education in the work of social justice. Many of our students come from historically underserved and underrepresented backgrounds; students of color, students with recent immigrant histories, students from cycles of low income if not poverty, students from indigenous communities, and students from first-generation families.


The idea of promoting social mobility through education is unconditionally and uncompromisingly embraced by community colleges. This is an exciting role, and it comes with a heavy responsibility. Simply put, we need to create environments where our students achieve greater academic success, so much so that we close our persistent equity/opportunity gaps.


If you are committed to social and racial justice and if you are interested in joining a community dedicated to solving these inequities through education, please apply.

Recruitment Type:

Open (Internal and External applicants)

Location

Los Medanos College

Posting Number

0001751

# of Openings

1

Range

65

Salary

$5,762 - $7,019 per month (see special instructions for step placement)

Position Status

Permanent

Overtime Status

Non-Exempt (eligible)

Position

Part-Time

If temporary, employment duration:

N/A

# of Hours Scheduled Per Week

40

Work Schedule By Day and Work Hours

Monday – Friday, 8am – 5pm, Availability to work a flexible work schedule, including weekends and evenings as needed.

Shift Differential %

N/A

# of Months

12

Non-work Periods:

N/A

EEO Job Category

Technical/Paraprofessional

Employee Group

Classified

Department

L1085-Information Technology Services

Position Definition

To implement and operate computer networking systems including hardware and software, stand-alone, peer-to-peer and client/server operating systems in a major organizational unit at a college, satellite location or the District Office; support and monitor network and telecommunication operations; and to develop and perform system procedures.

Distinguishing Characteristics

Computer and Network Technician – This is the journey-level classification in the Computer and Network Specialist series. This classification requires basic knowledge and experience to provide technical assistance to the District
Computer and Network Specialist – This classification requires more specialized knowledge and experience to provide technical assistance to other staff.
Computer and Network Specialist, Senior – This is the most advanced level classification in the Computer and Network Specialist series. Incumbents at this level work relatively independently and act as a lead on troubleshooting servers and networks that often impact multiple locations.

Examples of Duties/Essential Functions

Duties may include, but are not limited to, the following:
Deploys, maintains and troubleshoots services across Local Area Network (LAN), Wide Area Network (WAN), physical and virtual switches, Active Directory, Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), Windows Internet Naming Service (WINS), cabling, and switch ports.
Deploys, manages and troubleshoots applications/ services, client workstations, and network peripherals.
Implements and administers user and group accounts, network printing services, Internet connectivity, security, and networked software applications.
Provides consultation and guidance in using computer systems and applications.
Communicates with vendors and users to obtain information; resolves problems and arranges and conducts demonstrations
Participates in long-range planning.
Tests hardware and software products and makes recommendations on their use.
Implements technical procedures on hardware such as diagnostics, pre-failure checks, upgrades, and interoperability.
Maintains records of activities; develops and maintains system documentation.
Communicates with faculty, staff and students via written, verbal and non-verbal methods in order to effectively provide technical services and instruction.
Develops, tests and deploys software images for workstations.
Performs related duties as assigned.

Minimum Qualification-Education/Experience

EXPERIENCE AND TRAINING
One (1) year of experience in workstation hardware and software support
EDUCATION/LICENSE OR CERTIFICATE
Possession of an Associate degree from an accredited college or university with a major in computer science, computer information systems, computer engineering, or a closely related field, or the equivalent. Experience may be substituted for education on a year-to-year basis.

Minimum Qualification-Knowledge Of

Principles, theories, methods, materials, and equipment used in the installation, operation, and maintenance of telecommunications, LAN, and WAN technologies including the operating systems, applications, protocols and topologies.
Principles and practices of installing, operating and managing local and wide area networks and telecommunication equipment.
Installation, application, maintenance and repair of telecommunications cabling.
Installation, maintenance, and support of computer management and deployment software packages.
Concepts and principles of security equipment, such as firewalls, Access Control Lists, Intrusion Detection Systems and routers.
Peripherals such as printers and scanners.

Minimum Qualification-Skill To

Skill/Ability to:
Recognize and resolve problems related to computer user programs, equipment, and basic network malfunctions; utilize diagnostic test procedures and instruments.
Provide technical advice and assistance on matters relating to the installation, operation, and support of computer systems and peripherals.
Implement and operate computers, network servers, Virtual Local Area Networks (VLANs), network peripherals, virtual environments, and SANs.
Exercise problem-solving skills and follow through on assignments.
Conduct and participate in end-user or peer training.
Work effectively under pressure, adapting to changing demands.
Use electronic test equipment such as cable testers and common small hand tools.
Clearly communicate oral and written instructions to users with different levels of computer literacy.
Understand technical manuals and instructions.
Serve students, staff and faculty in a helpful, professional manner.
Update technical skills to adapt to changing technology.
Establish and maintain cooperative work relationships with those contacted in the performance of required duties.
Demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, race, ethnicity, gender identity, sexual orientation, age, mental or physical disability, and religious background of all students, faculty and staff, and with all individuals encountered in the performance of required duties.

Minimum Qualification-Ability To

N/A

Desirable Qualifications

  • Experience in installing and managing network PC and devices in a large environment, updating operating systems and software in an automated system for large deployments.
  • Operational understanding of working in an Active Directory enterprise environment of thousands of objects utilizing Group Policy.
  • Exposure in cloud endpoint management of devices; examples: Google Admin, MEM / Intune, JAMF, Microsoft365.
  • Certification or training in technology tracks Microsoft (MTA, MCSA), CompTIA, MacOS, or others considered.
  • Ability to successfully complete duties on-time in a high-energy environment with significant faculty and staff interaction.

Job Open Date:

10/28/2022

Job Close Date:

11/28/2022

Open Until Filled

No

Foreign Degree and Credit Statement:

In accordance with the Human Resources Procedure 3050.05, all foreign degrees and credits used to meet the minimum qualifications must be evaluated by an approved National Association of Credential Evaluation Services (NACES) agency www.naces.org prior to the implementation of the equivalency process. You must upload your evaluation with your application when you apply for this position to be considered. We cannot accept foreign degree evaluations after the closing date. The candidate bears all responsibility and costs associated with obtaining the evaluation.

About Us

About the District

The mission of the Contra Costa Community College District is to transform lives by providing outstanding learning opportunities that nurture and empower all students to achieve their educational goals. The dedicated faculty, classified professionals and administrators in the District are committed to core values and action that promote excellence in learning and equitable student success. The District is committed to hiring and developing a diverse staff that understands that cultural diversity in the academic environment promotes academic excellence; fosters cultural, racial and human understanding; provides positive role models for all students; and creates an inclusive and supportive educational work environment for its students, employees, and the community it serves.



Located in Contra Costa County, in the beautiful and diverse San Francisco East Bay area, the District serves the 1 million residents of the County through education, business partnerships and service in the community. The District first opened its doors in 1949 and is the second oldest and eighth largest multi-college community college district in California. The District consists of three colleges and two centers; Contra Costa College in San Pablo; Diablo Valley College in Pleasant Hill; Los Medanos College in Pittsburg; and the centers in Brentwood and San Ramon. The District Office located in downtown Martinez, supports the mission and functions of the colleges.



As evidenced by the rich diversity in Contra Costa County, the District enrolls a highly diverse student population. Serving over 50,354 students a year, in 2019-20 fiscal year the demographic make-up of the students was 9% Black/African American; 17% Asian/Pacific Islander; 35% Hispanic/Latino; 26% White/Caucasian; and 13% Other.



The District actively encourages a diverse pool of applicants to serve the dynamic student population and work collaboratively with existing colleagues that are equally dynamic and diverse.



Contra Costa College

Contra Costa College is a dynamic, comprehensive community college with a diverse student population. The institution has served the communities of West Contra Costa County for more than 69 years. Most of the 10,500-plus students who attend the college come from local communities, but many also come from neighboring communities and from countries throughout the world. The college offers certificates and degree programs in 70 areas. It prepares students for immediate employment and for transfer to four-year colleges and universities. Faculty and staff are proud to be affiliated with an institution that has a tradition of excellence and a reputation for educating students to live and work in a diverse global environment.



Diablo Valley College

DVC is committed to increasing student success. The college has distinguished itself as one of the nation’s most successful community colleges by offering incomparable transfer opportunities and exceptional career-technical programs. In both Pleasant Hill and San Ramon, a diverse student body engages with high-quality instruction and support services designed for excellence and equity in student learning. DVC’s career-technical programs keep pace with emerging technologies and skill requirements, while unparalleled transfer programs prepare students to be successful in four-year colleges and universities. DVC continuously ranks among the top transfer pathways to UC Berkeley.



Los Medanos College

Los Medanos College, opened in 1974, is the newest campus of the Contra Costa Community College District. The college prepares students to excel and succeed economically, socially and intellectually in an innovative, engaging and supportive learning environment. LMC provides quality programs and state-of-the-art facilities to serve the needs of a rapidly-growing and changing East County while enhancing the quality of life of the diverse communities it serves. Los Medanos College is known for its transferable general education program and career technical programs strongly connected with local business and industry. The college serves approximately 10,000 students.

Employee Benefits:

Insurance: The District offers health, vision, dental and life insurance for monthly classified employees and managers/supervisors and their eligible dependents. Monthly classified employees and managers/supervisors covered by another health medical plan may waive District coverage and receive a monthly cash stipend.



Retirement: Most employees are members of the PERS (Public Employees Retirement System). Faculty employees and Academic Managers are members of the STRS (State Teachers Retirement System). Police Service employers are members of Safety Public Employees Retirement System.



Deferred Compensation: The District offers two optional deferred compensation plans. Eligible employees have a choice of the 457, 403b plans and a selection of savings and investment options.



Leave Allowance: The District offers monthly eligible classified employees and managers/supervisors a generous vacation and sick leave benefits as well as 20 paid holidays annually (which can vary based on length of winter break).



Additional Benefits: The District also offers monthly eligible classified employees and managers/supervisors educational reimbursements, employee assistance programs, a travel assistance plan, longevity compensation, retiree benefits, employee discounts on health memberships and a comprehensive wellness program.



Newly hired employees may notify the respective union (Local 1 or United Faculty) if they opt to join and/or authorize payment to the union. If the newly hired employee authorizes payment to the union then the following fees apply: Local 1 has a one-time initiation fee of $45.00 and monthly contribution of 1% of gross pay +$1. United Faculty has an agency fee of .55% of gross pay plus $2.50. (All confidential, supervisory and management positions are exempt from union membership)



For further information regarding benefits eligibility and details please refer to the following documents available on the 4CD website:

Classified Employees Local 1 Contract (Article 20-Benefits):
https://www.4cd.edu/hr/localonecontract/2019-2022%20Local%201%20Contract.pdf



Managers/Supervisors/Confidential Personnel Manual (Section 8-Insurance Benefits):
https://www.4cd.edu/gb/policies-procedures/manuals/MSC_08.pdf

POST OFFER PRE-PLACEMENT EVALUATION PROGRAM (PEP)

All job offers of employment are conditional upon the applicant’s satisfactory results of the Post Offer Pre-Placement Evaluation Program. This involves a physical strength test to demonstrate a minimum level of strength to perform the essential duties of the job. There is no charge for this service. Please do not make an appointment for testing until you have received notification from the Human Resources Department after a job offer is extended. The positions we currently evaluate are: Building Maintenance Worker, Custodian I and II, Lead Custodian, Cook, Food Services Assistant, Food Services Supervisor, Food Services Supply Clerk, Food Services Coordinator, Grounds Worker/ Gardener I and II, Senior/ Lead Grounds Worker/Gardener, Lead Maintenance Mechanic, Senior Equipment Maintenance Worker. If you are not hired in a listed classification, you may disregard this notification.

ADA Accommodations:

In conformance with the Americans with Disabilities Act, requests for reasonable accommodations may be made to (925) 229-1000 ext. 1298 or slever@4cd.edu. For administrative purposes, requests must be made at the time of application.

COVID-19 Information

N/A

Quicklink

https://www.4cdcareers.net/postings/9036

Diversity Statement

It is the District’s policy to ensure that all qualified applicants for employment and employees have full and equal access to employment opportunity, and are not subjected to discrimination in any program or activity of the District on the basis of ethnic group identity, race, color, ancestry, religion, marital status, sex, national origin, gender, gender identity, gender expression, age, sexual orientation, physical or mental disability, medical condition, genetic information, veteran status, parental status, citizenship or because an individual is perceived to have one or more of these characteristics or based on association with a person or group with one or more of these actual or perceived characteristics.

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