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The Chemistry and Chemical Biology Department is one of the oldest Chemistry departments in the nation with a proud history of discovery, innovation and scholarship. Among the faculty, there are Nobel Prize winners, National Academy Members, MacArthur Fellows and Guggenheim Fellows. Education is a central focus for the Department that teaches thousands of undergraduate and advanced students each year. Both graduate students and postdoctoral fellows perform cutting edge chemical research that is supported by many national granting agencies and foundations. The Department is committed to the advancement and inclusion of all students and aims to foster a diverse environment for science and learning.

   

Under general supervision of the Dept. Manager, provide IT support for faculty, staff, and students in administrative, instructional and research areas of Chemistry and Chemical Biology and administrative and instructional areas of Physics. Responsibilities include but are not limited to:

• Analyze, make recommendations, and resolve problems in a timely, friendly, and responsive manner.  This requires background research to identify the root cause of the issue and then developing and implementing innovative solutions that will meet the work needs of the customer.
• Analyze, troubleshoot, and resolve technical support issues from department staff and research groups concerning various database, office-suite, scheduling, communication, access device, group-ware, middle-ware systems and their components, including hardware, software, and network.
• Maintain and upgrade computers, including diagnosing hardware/software problems and performing installations and repairs. 
• Support and train users in various software programs, including MS Office and FileMaker. 
• Provide support to prevent, detect, and eradicate computer malware. 
• Perform activities to support the installation, daily operation, backup, and security of applications and file servers as needed.
• Coordinate, schedule releases of operating systems, security patches, back-ups and ensure minimal impact on the end user.
• Provide administrative support for networking protocols, including preparing written documentation.
• Document, test and modify computer configurations and programs across a multi-operating system platform including Windows, Linux, and Macintosh operating systems

Required Qualifications: Bachelor’s degree; more than 1 but less than 2 years’ IT experience or equivalent combination of education and experience. Experience with computer hardware and software including Mac OS, Windows, and Linux. Experience configuring Internet software (email, browsers, etc.). Ability to diagnose/troubleshoot user problems and affect their resolution. Ability to work well independently in a fast-paced environment while managing several tasks simultaneously. Ability to maintain security of confidential and sensitive information. Effective written and verbal communication skills are needed. Experience that demonstrates sound judgment, creativity, and problem-solving skills.  Excellent organizational skills, and the ability to work quickly and effectively under pressure. Must be flexible and receptive to new ideas and approaches. 

Preferred Qualifications: Familiarity with the general computing/networking environment at Cornell University. Familiarity with various networking protocols such as TCP/IP and Ethernet.

Applications will be accepted through Friday, September 23rd. Your complete application will include BOTH cover letter and resume. We have found it most efficient to save as one document prior to attaching.

No visa sponsorship or relocation assistance are provided for this position.

  

University Job Title:

IT Support Asst IV

Job Family:

Information Technology

Level:

E

Pay Rate Type:

Hourly

Pay Range:

$26.38 - $30.66

Company:

Endowed

Contact Name:

Sharon VanDeMark

Number of Openings:

1

Job Titles and Pay Ranges:

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience.

• Education level to the extent education is relevant to the position.

• Unique applicable skills.

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2022-09-09-07:00