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Principal Receptionist/PatientScheduler

Job Description


Position Details


Position Information


Recruitment/Posting Title Principal Receptionist/PatientScheduler
Job Category Staff & Executive - Healthcare - Administrative Services
Department RWJ-EBCHC-RECEPTION
Overview
New Jersey’s academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University–New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.
Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.
Our clinical and academic facilities are located throughout the state—at Rutgers University–New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark’s University Hospital in Newark, and other affiliates.
Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.
Posting Summary
Rutgers, The State University of New Jersey is seeking a Principal Receptionist/PatientScheduler in Patient Business Services for Eric B. Chandler Health Center.
The primary purpose of the Principal Receptionist/PatientScheduler position is to act as a receptionist, schedules and maintains patient appointments. Provides general office support for the Eric B. Chandler Health Center and its affiliate sites under limited supervision.
Among the key duties of this position are the following:
  • Functions as a receptionist at the Eric B. Chandler Health Center.
  • Answers telephone, screens calls, take messages, and greets patients in a prompt, courteous and helpful manner.
  • Sends appointment recalls and/or other patient correspondence as needed.
  • Schedules and maintains appointments through the Practice Management scheduling (IDX) program.
  • Determines purpose of call, and forwards call to appropriate department.
  • Retrieves messages from voicemail and forwards to appropriate personnel on a daily basis.
  • Answers questions regarding organization and provides callers with address, directions and other pertinent information.
  • Responsible for patient follow up regarding appointment changes.
  • Assures appointment scheduling is completed in accordance with the criteria of the practice.
Position Status Full Time
Hours Per Week
Daily Work Shift Day
Work Arrangement
FLSA Nonexempt
Grade 1675
Position Salary
Annual Minimum Salary 21.550
Annual Mid Range Salary 22.050
Annual Maximum Salary 22.710
Standard Hours 35.00
Union Description Teamsters, Local 97
Payroll Designation PeopleSoft
Benefits
Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview .
Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.
COVID-19 Immunization Requirement
Under Policy 60.1.35 , Rutgers University requires all prospective employees to provide proof that they are fully vaccinated and have received a booster (where eligible) against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Prospective employees who are not eligible for a booster at the time of an offer of employment must provide proof they have received a booster within two weeks (14 calendar days) of eligibility . Based on current guidance, individuals are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of any COVID-19 vaccine authorized or approved for use in the United States by the United States Food and Drug Administration (FDA) and recommended by the Advisory Committee on Immunization Practices (ACIP) of the Centers for Disease Control and Prevention (CDC). Eligibility for a booster against COVID-19 varies and is explained on the University’s web site located at https://coronavirus.rutgers.edu/covid-19-vaccine . Failure to provide proof of primary vaccination and booster will result in rescission of a prospective employee’s offer of employment and/or disciplinary action up to and including termination.

Seniority Unit
Terms of Appointment Staff - 12 month
Position Pension Eligibility PERS

Qualifications


Minimum Education and Experience
  • One (1) years of prior clerical/general office experience.
  • At least one (1) year of receptionist and scheduling duties.
Certifications/Licenses
Required Knowledge, Skills, and Abilities
  • Demonstrated effective interpersonal skills.
  • Ability to read, write, speak, understand or communicate in English sufficiently to perform the duties of the position.
  • Demonstrated ability to verbally communicate effectively with patient population and facility staff.
  • Requires working with office equipment and confidential patient records and correspondence.
  • Required to proofread and check documents for accuracy.
Preferred Qualifications
  • One (1) years of prior clerical/general office experience in a physician, hospital or health center setting.
  • Bi-lingual skills (English/Spanish).
  • Knowledge of medical terminology.
  • Candidates having experience working in a Federally Qualified Health Center.
Equipment Utilized
Physical Demands and Work Environment
PHYSICAL DEMANDS:
This position requires standing, walking, use of hands to finger, handle or feel, ability to reach with hands and arms 1/3 of the time;
manual dexterity use of keyboard to enter data and video display terminal to receive and send information and data. Ability t o talk or hear up to 2/3 of the time and sitting over 2/3 of the time. Must have clear vision at 20 inches or less (close vision). Ability to lift and carry objects weighing up to 25 lbs; ability to stoop and bend; ability to reach and grasp objects.
WORK ENVIRONMENT:
Moderate noise level.
Special Conditions

Posting Details


Posting Number 22ST2118
Posting Open Date
Special Instructions to Applicants
Regional Campus Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus Downtown New Brunswick
City New Brunswick
State NJ
Location Details

Pre-employment Screenings


All offers of employment are contingent upon successful completion of all pre-employment screenings.



Infection Control and Safety


This position is subject to all Rutgers University policies, including TB surveillance and other infection control and safety policies. Please review the Tuberculosis Surveillance Policy for additional information.



Affirmative Action/Equal Employment Opportunity Statement


It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement



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