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Systems Administrator

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University of Maryland

Job Description

Position Number:

106751

Title:

IT Systems Analyst

Functional Title:

Systems Administrator

Category Status:

33-Exempt Regular

Applicant Search Category:

Staff

University Authorized FTE:

1.000

Unit:

CMNS-Computer Science

Campus/College Information:

Founded in 1856, University of Maryland, College Park is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.

Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment.

Vaccine Protocol

The University of Maryland has made the safety of our students, faculty and staff, and our surrounding communities a top priority. As part of that commitment, the University System of Maryland (USM) recently announced that students, faculty, and staff on USM campuses this fall, including UMD, are required to be vaccinated against COVID. As a prospective and/or a new employee at UMD, you will be required to comply with the University’s vaccination protocol. Proof of full vaccination will be required before the start of employment in order to work at any University of Maryland location. Prospective or new employees may seek a medical or religious exemption to the vaccination requirement at return.umd.edu and must have an approved exemption prior to the start of their employment. Failure to provide proof of vaccination or to obtain approval for a medical or religious exemption will result in the offer of employment being rescinded.

Position Summary/Purpose of Position:

The IT Systems Analyst utilizes advanced Linux system administration knowledge and skills to manage the core infrastructure of approximately 150 physical servers and networking devices to advance the academic and research mission of the computer science department at the University of Maryland, College Park. As a member of a small team of IT professionals, the IT systems analyst provides a secure, reliable and highly available environment by installing, configuring, integrating and troubleshooting Red Hat Enterprise servers and software including but not limited to: identity management (IdM), puppet server, kernel-based virtual machines (KVM), database administration (MariaDB), web administration(Apache), gitLab, DHCP, VPN, CUPS, and backups. The system administrator applies knowledge of networking principles to ensure the proper integration and communication among servers clustered by function and troubleshoots and problem-solves within an environment that changes frequently to meet the needs of a highly-ranked computer science department.The IT Systems Analyst offers the highest level of customer service to the community of faculty, staff, and graduate students by ably managing desktop machines across Linux, Windows, and Mac operating systems, by responding to help desk service requests at the higher tiers and by mentoring student IT staff.

Minimum Qualifications:

Education:
  • Bachelor’s Degree in Computer Science or related field plus 5 years of successful experience in system administration and customer support.
  • An equivalent combination of education and experience may be substituted for a degree.


Experience:
  • Linux system administration experience at an advanced skill-level.
  • Experience supporting 100+ computers and 100+ users.

Knowledge, Skills, and Abilities:
  • Proficient use of Linux commands commonly used by Linux system administrators.
  • Proficient use of a programming/scripting language commonly used to automate routine system administration tasks, e.g., shell scripting, Ruby, perl, python.
  • Comfortable working with version control, preferably Git
  • Familiar with using SSH and certificates
  • Willingness to learn and administer Windows and Mac OS systems.
  • Must be able to participate in a 24/7/365 on-call rotation with the team

Preferences:

Preferred Experience with the Following Technologies: 
  • puppet, git, LDAP, KVM, mysql, apache, postfix and other mail protocols, network file system (NFS), ActiveDirectory, nagios, VLAN, DNS, DHCP, VPN, firewall, Brocade switches and backup system.
  • SQL and database administration
  • Administration experience with Windows Server or JAMF.


Preferred Knowledge, Skills, and Abilities:
  • Sets goals and meets deadlines. Self-motivated.
  • Able to multitask and monitor various modes of communication simultaneously, i.e. email, chat, ticketing system.
  • Must be able to tolerate disruptions.
  • Customer-service oriented
  • Strong interpersonal and communication skills; capable of training users in applications and operating system fundamentals and writing basic documentation.
  • Ability to communicate effectively with technical and non-technical personnel.
  • Demonstrates a high degree of personal initiative, especially with respect to problem solving.
  • Ability to quickly learn and adapt to new technologies, tools and software.
  • High level of attention to detail and organizational skills.
  • Enjoys working with a team. Able to work independently.
  • Strong analytical and troubleshooting skills.

Job Risks

Not Applicable to This Position

Physical Demands

  • Predominantly operates in an office environment. Teleworking may be an option after successful completion of a probationary period for new hires.
  • When participating in lifting and racking servers, brief periods of time are spent in the cooler temperatures and noisier environment of the datacenter.
  • Installation or servicing of office equipment may involve crawling under desks, lifting and carrying monitors and desktop computers and pushing equipment carts.
  • Available 7 days/week as part of an on-call rotation.

Posting Date:

10/07/2022

Open Until Filled

Yes

Best Consideration Date

10/21/2022

Diversity Statement:

The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.

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