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Help Desk Dispatch Manager

Job Description

A Message from the University

All University of Notre Dame faculty and staff are required to be vaccinated against COVID-19 and provide verification of full vaccination. Faculty and staff may apply for an exemption from the vaccination requirement for medical, religious, or other strongly held beliefs.FAQ

Job Title

Help Desk Dispatch Manager

Job Description

The Help Desk Dispatch Support Service is a new shared service that provides deskside support for university-owned computing devices and approved operating and application software for university divisions and colleges. The Office of Information Technologies (OIT) is seeking to hire the manager of this group which will be responsible for the successful launch of this support model by executing, enhancing, and adapting the plans that other support managers have developed.

The Help Desk Dispatch group primarily serves University faculty and employees. The Manager of this group will define and manage operating, dispatch, and escalation procedures. This individual will define and manage a comprehensive onboarding process and day-to-day operations. Their team members will include a combination of full-time staff and students and/or on-call/temporary staff. Establishing department objectives and metrics to evaluate and continuously improve operations.

The University of Notre Dame is committed to diversity (http://diversity.nd.edu/) in its staff, faculty, and student body. We strive for an inclusive environment that values and embraces differences in backgrounds, life experiences, and perspectives. We welcome and value people of all faiths and viewpoints. We will support you in your desire for well-being, life-work integration, and professional growth and development.

Minimum Qualifications

Strong communication skills, and the ability to work closely with several different areas on campus to ensure that the Help Desk Dispatch service is well understood and positiviely recieved. Strong background in creating and maintaining metrics to demonstrate the effectiveness of the service.

Preferred Qualifications

Demonstrates ability to create and foster an awesome team dynamic.
Problem solves creatively and can adapt quickly to changes in work priorites.

Department

Client Experience (29026)

Department Website

oit.nd.edu

Family / Sub-Family

IT / Client Tech

Career Stream/Level

M 1 Supervisor

Department Hiring Pay Range

up to 100K, commensurate with experience

Pay ID

Semi-Monthly

FLSA Status

S1 - FT Exempt

Job Category

Information Technology

Job Type

Full-time

Schedule: Days of Week & Hours

Monday-Friday 8am-5pm

Schedule: Hours/Week

40

Schedule: # of months

12

Job Posting Date (Campus)

10/04/2022

Job Posting Date (Public)

10/04/2022

Job Closing Date

10/24/2022

Posting Number

S23336

Quick Link for Internal Postings

https://jobs.nd.edu/postings/28342

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