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Enrollment Services Associate - Northwest College

Houston Community College

Job Description

We are currently seeking an Enrollment Services Associate who will advance the institution’s proud tradition of excellence in academics, student life and community service.

The Opportunity
What are we about? Students! What do we do for them? Everything we can!
At HCC, we educate our students so they can step into satisfying and lucrative careers when they leave us, but first we need to get them enrolled.
We’re looking for a special kind of person to work closely with HCC officials in coordinating and managing college enrollment services at multiple college sites, including registration, admissions, student records, testing referrals and compliance with state reporting.
Whether you’re advising students, updating program plans or representing HCC at a community recruitment and retention event, you’ll be a critical part of the creation of the student experience.

The Enrollment Services Associate is responsible for working closely with College Officials in coordinating and managing college enrollment services at multi-college sites to include registration, admissions, student records, testing referrals and compliance of state reporting.

Essential Functions

Advise and assist students of the enrollment process (admissions, assessment, financial aid, advisement registration, orientation etc.).

Represent the College at community recruitment and retention events.

Coordinate with the district and various entities in the reconciliation of data for state and federal reporting to ensure compliance and meet accountability requirements.

Implement departmental goals based on the College Strategic Plan.

Develop and implement effective and efficient internal controls in Enrollment Services.

Provide admissions testing referrals for pre- and post-test assessments (i.e., standardized test(s) approved by the Coordinating Board).

Establish, implement and monitor security procedures for securing transcript materials, validate and issue official college transcripts and verifications.

Monitor and process the Never Attended report according to District guidelines for accurate Federal Financial Aid reporting.

Research, recommend and process approval or denial of refund petitions.

Coordinate and college/department trainings regarding enrollment services.

Assist with interviewing, hiring, and training.

If applicable, schedule, supervise and evaluate staff. Monitors staff functions.

If applicable, input and approve time and labor data for staff.

Promote college retention by properly screening and providing information to advise students regarding the withdrawal process, Texas Success Initiative (TSI) requirements, standardized test reinstatement, and TSI regulatory compliance (i.e. check status at initial contact, set milestones and groups, enter test scores term activate, track audit exceptions.).

Coordinate efforts in maintaining regulatory compliance of TSI.

Implement departmental goals based on the Colleges Strategic plan.

Disseminate information on college policies and procedures related to student enrollment.

Maintain confidentiality of information in business processes related to students, faculty and staff (i.e. Family Educational Rights and Privacy Act (FERPA), employee records, etc.)

Represent the College in various District, College, State and National organizations in matters relating to enrollment management.

Perform other duties, tasks and assignments as required.

Education & Expereince

• Bachelor’s degree required

• 2 years’ work experience in Enrollment Services or Student Services in a college setting preferred

Special Skills

• MS Office Programs

• Information Management Systems

• Budget Management

• Advanced proficiency in the use of personal computers, data entry, training, troubleshooting, and query information

General office. May frequently be required to walk; stand; sit; use hands to handle or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision and distance vision. Use of personal computing equipment, telephone, multi-functioning printer, photocopier, file cabinets, and calculator. Manual dexterity, ability to lift up to 25 pounds, ability to reach and bend, and use 2-step stool while safely lifting and lowering boxes. Ability to travel to and from meetings, training sessions or other business-related events. May be required to work after hours to include weekends and holidays.

SECURITY SENSITIVE: This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code

§ 51.215


The Organization

Houston Community College (HCC) is an open-admission, public institution of higher education offering a high-quality, affordable education for academic advancement, workforce training, career development and lifelong learning to prepare individuals in our diverse communities for life and work in a global and technological society. We’re proud to say that 98 percent of our graduates step into a job in their field of study immediately upon graduation. One of the largest community colleges in the nation, HCC has served the Greater Houston area for over four decades. Accredited by the Southern Association of Colleges and Schools, and the Schools Commission on Colleges, we offer 300+ associate degree and certificate programs to 75,000+ students across 13 Centers of Excellence and online each semester. We are proud to be No.1 among all community colleges in the nation in providing associate degrees to minorities and No.1 in educating international students, with 10.4 percent of our student population from outside the USA. Our vision is to become the Employer of Choice in support of our mission for Student Success by attracting, retaining and motivating the best employees.

The Team

Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you’ll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.



Houston is a city with limitless possibilities:



  • Third-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55.
  • 145 languages are spoken here.
  • Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
  • Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo.
  • The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
  • World-renowned medical care. The Houston metro area has long been known for its first-rate health care system, with many Houston area hospitals consistently ranking among the nation’s top institutions.
  • With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene.
  • Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.

    If this sounds like the role for you and you’re ready to join an amazing team, please apply right away.

EEO Statement

Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status.  The following person has been designated to handle inquiries regarding the non-discrimination policies:

David Cross, Director EEO/Compliance, Title IX Coordinator
Office of Institutional Equity

PO Box 667517                                   

Houston TX, 77266

713 718.8271 or Institutional.Equity@hccs.edu

HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages diversity, innovation and creativity, and inclusion.

Individuals with disabilities, who require special accommodations to interview, should contact (713) 718-8565.

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