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Program Manager, 988 Partnerships and Committee Relations
Job Description
Position Title : Program Manager, 988 Partnerships and Committee Relations
Reporting Relationship
Reports to: Director of Special Projects
Reports to: Director of Special Projects
LOOKING FOR CANDIDATES TO START AS OF SEPTEMBER 2022
THIS POSITION IS REMOTE
Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health’s groundbreaking solutions have delivered high-quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.
Administered by Vibrant and funded by the Substance Abuse and Mental Health Administration, the National Suicide Prevention Lifeline (Lifeline) provides free and confidential emotional support and crisis counseling to people in suicidal crisis or emotional distress 24 hours a day, 7 days a week, across the United States. The Lifeline comprises a national network of more than 180 local crisis centers, uniting local resources with national best practices.
In July 2022, 988 will become the new 3-digit number for the Lifeline. As an easy-to-remember, universal number for people to contact when they experience a suicidal or mental health crisis, 988 will improve access nationwide to the Lifeline’s vital crisis services. While the trained counselors who provide these services can resolve the majority of crises, sometimes people who contact the Lifeline need additional care provided by other important parts of the larger continuum of local crisis services. These include but are not limited to mobile crisis teams, crisis stabilization centers, and emergency medical response. Ongoing and effective collaboration and coordination with the larger crisis continuum, especially when 988 goes live nationwide in July 2022, will be needed to help ensure that anyone who contacts the Lifeline can be connected to appropriate support, while avoiding unnecessary law enforcement involvement, emergency department use, and hospitalization.
Position Overview:
The Partnerships Manager is responsible for developing a strategy to build and maintain strategic relationships with key external advisors and committee members to advise on the implementation of 988. The Manager will serve as a key point of contact for 988’s external advisors and other neighboring businesses, institutions, and communities and is responsible for organizing and managing 988’s standing committees and ad hoc workgroups.
Job Duties and Responsibilities:
- Manage 988 External Advisor and Committee Relations (50%). Develop and provide high-quality execution of workflow and processes to support agenda development, preparation and review of materials, materials distribution, and archiving for all committee and advisory group meetings. Work with relevant staff to prepare for meetings and calls, provide materials and reports and ensure that committee and workgroup members are well-informed and productively engaged in oversight of 988. Manage event planning and logistics for committee meetings to ensure the smooth operation of proceedings; provide day-of-meeting support, including managing the flow of presenters, in-person or virtual room set-up, and coordination with catering and technology support as needed. Own Committee member relationship management, communications, action tracking, and process improvements. Periodically design and run strategic retreats to help the committee members reassess vision and mission, evaluate and establish goals, and understand and help shape key strategies.
- Optimize and Facilitate Committee Engagement (25%). Develop and recommend changes to Committee structure and governance to strengthen 988 implementation and ensure best-in-class practices. Engage proactively with internal partners to gain an understanding and ongoing awareness of programmatic priorities and strategic initiatives that require external advisory and committee input and decision-making through a new committee engagement framework. Write, maintain and communicate resources, process documents, and templates to assist committee members and staff in understanding and navigating the committee engagement framework. Develop and manage reporting to provide a broad view of all planned and current activities occurring across the committees, and linkages to other 988 advisory bodies.
- Serve as a Strategic Partner to the EVP) and 988 Leadership Team (20%). In strong partnership with the EVP, develop and operationalize an annual strategic plan with committee goals and strategies that align committee interests, programmatic priorities and objectives, and ongoing initiatives that require committee engagement. Regularly work with the 988 Leadership Team to develop and maintain a committee meeting cadence that optimizes engagement and effectiveness. Provide guidance on and/or identify appropriate committee engagement opportunities and needs. Suggest and implement processes to ensure members opinions are captured and utilized in fair and equitable ways. Ensure that the EVP and other 988 senior leadership are well prepared for Committee meetings. Broadly, ensure that all Committee communications reflect Vibrant’s values and interests.
- Retain and Recruit Sophisticated and Diverse Committees (5%). Nurture and maintain strong relationships with Lifeline’s existing committee members and manage a portfolio of 10-20 committee member prospects in alignment with overall 988 priorities, including Vibrant’s commitment to diversity, equity and inclusion. In collaboration with the EVP and Senior Leadership team, create succession plans and transition roadmaps for Committee leadership that will ensure high retention, strong engagement, and knowledge codification.
- Responds to requests for support from Lifeline leadership or Vibrant executive staff.
- Other related duties as assigned
Qualifications:
- Minimum of five years’ experience, possibly more, preferably with direct experience engaging or supporting a nonprofit board, executive team, or advisory group of high-performing executives.
- Excellent communication and interpersonal skills;
- Ability to establish productive and collaborative relationships with all levels of staff
- Ability to navigate complex decision-making involving multiple stakeholder groups; Great judgment and effective and creative leadership ability
- Ability to quickly absorb complex, technical documents and brief the Executive team; Attention to detail and excellent organization skills
- Ability to take initiative, problem-solve, prioritize duties, and balance competing priorities while paying close attention to detail, meeting deadlines, and working well under pressure
Physical and Sensory Requirements
- Mostly sedentary work; using standard office equipment including: a computer, keyboard, and telephone
- Ability to remain calm and composed under stress
- Ability to respond to telephones and other auditory stimulation
Salary: $80K - $90K
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who come from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.
Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.
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