This job has Expired
Switchboard Operator (Part-Time)
Job Description
Switchboard Operator (Part-Time)
Full Job Description
Advertised Position Title
Switchboard Operator (Part-Time)
Job Description Summary
Operate communication systems, such as telephone, switchboard, chat or email. Answer incoming calls and contacts in a professional manner, providing information and/or directing to the proper department or individual.
Knowledge
Knowledge and professionalism when answering a telephone and directing calls to appropriate area. Knowledge of a switchboard and general telecommunications procedures. Knowledge on how to assist students, visitors, faculty, and staff who require information. Maintain a knowledge of the duties for various areas of the College to assist in directing callers to the proper area. Basic knowledge of desktop computers and office applications. Basic knowledge of telecommunications.
Skills
Excellent verbal communication and customer service skills.
Abilities
Ability to use a telephone and computer. Ability to work well with the public, including internal and external to the College. Must be able to work unsupervised.
Other Characteristics
Interpersonal skills to assist callers.
Job Type
Part-Time
Campus Location
Toledo
Union Position
Non-Bargaining Unit
Job Classification
Support Staff
Duty Days
260 Days = 12 months
Work Schedule
Monday through Friday
Grant Funded Position
No
FLSA Status
Non-Exempt
Pay Basis
Hourly
Hiring Range
$11.54/hr.-$12.98/hr.
Retirement System
Position Qualifications
What minimum level of education is needed to satisfactorily perform the job at entry level? Check the level that applies to the job
High School Diploma or equivalent (G.E.D.)
What minimum types of experience are needed to enter the job at entry level? Also, what is the minimum time required for each type of experience?
Excellent telephone etiquette and communication skills. Ability to answer incoming calls. Basic computer skills.
What field(s) should training or degree be related to?
None
Are any state, federal, or professional licenses, certifications, or certificates required to enter the job? If so please list.
No
Preferred Qualifications
What preferred types of experience are needed to enter the job at entry level? Also, what is the preferred time required for each type of experience?
Essential Functions
Essential Function
Answer incoming calls and contacts in a professional manner, providing information and/or directing to the proper department or individual.
Essential Function
Know the mission and values of the College and conduct interactions will callers with these in mind.
Essential Function
Provide directions to the various College locations, all campuses, and other facilities .
Essential Function
Develop a knowledge of department hours, and functions to assist callers in reaching the proper area that can help in their higher education needs.
Essential Function
Possess a friendly personality, professional upbeat attitude and a positive commitment to helping callers.
Essential Function
Develop the ability to remember frequently used telephone numbers to minimize the use of reference material.
Essential Function
Assist in emergency situations according to the College emergency procedures under the direction of the Department of Public Safety.
Essential Function
Answer general college questions received from callers.
Posting Detail Information
Posting Number
S00372P
Job Open Date
Committee Review Date
Job Close Date
Open Until Filled
No
Special Instructions Summary
EEO Statement
Title IX
Owens Community College is an Equal Employment Opportunity Employer. To find out more about the Title IX program and our initiatives
All questions regarding applications can be submitted to employment@owens.edu
All questions regarding applications can be submitted to employment@owens.edu
Scheduling Demands and Constraints
On Call Requirements
No
Minimum Expectations
If necessary - If an employee cannot work an assigned shift.
Travel
No
Minimum Expectations
Evenings
Yes
Minimum Expectations
This position may occasionally work during the evening during peak times
Shift Work
Minimum Expectations
References
Minimum Reference Requests : 3
*Please mention you saw this ad on AcademicJobs.*
