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Information Technology Assistant

Job Description

Information Technology Assistant

Full Job Description

We have an exciting opportunity for a part-time, 20 hour per week, Monday - Friday work week Information Technology Assistant position.

This position will provide support to the Director of Information Technology.

  • The Information Technology Assistant will Set up and remove temporary equipment when needed for meetings, presentations and trainings.
  • Configure and install new equipment, such as desktops, laptops, monitors, network printers, etc. according to prescribed checklists and procedures.
  • Provide general equipment maintenance and assist in maintaining inventory of workstations, software and peripherals.
  • Assist in completing help desk tickets as assigned. Assist users in understanding available help desk services.
  • Perform associated administrative/documentation tasks as assigned; refer more complex problems to Help Desk Technician and Lead IT Technician.
  • Assist in end user training in areas of PC, network, internet and email usage.
  • Serve as backup to other IT team members when needed. Receive and document new/used equipment and supplies.
  • Assist IT staff with creating/terminating user accounts and access according to prescribed checklists and procedures.
  • Maintain discretion and client confidentiality at all times.

Education and Experience:

  • Experience with A+ Certification and Network+ Certification preferred.
  • High School diploma required.
  • Must be proficient in Microsoft Office products
  • Have a strong attention to detail and be able to respond appropriately to changing priorities in a fast paced environment.

Family Service Association is a comprehensive private, non-profit social service agency dedicated to the development and implementation of services designed to provide strength and support to individuals and families throughout southeastern Massachusetts. Headquartered in Fall River, Family Service Association strives to increase the capacity of individuals and families to cope with the stresses of family life and interpersonal relationships in a positive, productive and health-improving manner. This agency is a leading provider of professional social services in the South Coast region of Massachusetts, with a 130-year tradition of high quality.

Family Service Association is an Equal Opportunity Employer.

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