Job Description

Colorado Northwestern Community College (CNCC) fosters educational excellence and student success, prepares students for local and global citizenship, anticipates and responds to the needs of surrounding communities, and contributes to evolving regional economic development. CNCC is a
small, rural community college located in Northwest Colorado with campuses located in Rangely, CO and Craig, CO. CNCC offers an exceptional experience to employees with outdoor activities, wildlife, and small rural communities.

The College has various unique programs including Aviation Technology (Flight), Aviation Maintenance Technology, National Park Service Academy and the Paleontology Plan of Study. We also offer great opportunities for our students in Nursing, Dental Hygiene, Emergency Medical Services and Automotive Technology. The college provides AA, AS, AAS, and certificate programs so students have excellent choices in their degree plans.

GENERAL SUMMARY
The Information Technology Professional is primarily responsible for supporting the existing information and communication systems deployed at CNCC. Key activities include end user, hardware, Active Directory, server, router, switching, and cabling support. The Senior Professional works closely with the Colorado Community College System (CCCS) Technology Services team in configuring and maintaining AD Manger, Uplinx, and other user needs for Banner, printing, scanning and related enterprise information technology services.

PRIMARY DUTIES
• Reports to the Director/CIO and follows the lead of the System Administrator;
• Ensures continuous delivery of technology services;
• Monitors performance of wired and wireless network systems, server hardware, and equipment;
• Maintains, monitors, and optimizes desktop hardware and network systems;
• Fulfills helpdesk tickets to resolve issues with existing technology systems;
• Ensures network security through monitoring, control, and routine evaluations;
• Supports the Technology Services team with advice, troubleshooting and incident resolution;
• Anticipates and mitigates hardware, network, and software problems;
• Works with team members to implement software platforms for efficient workflow;
• Configures network to implement software platforms, and augment and structure, business processes;
• Rapidly responds to hardware, software, network, and system failures;
• Rapidly troubleshoots, analyzes, recommends and implements corrective actions;
• Deploys and documents changes, upgrades and vendor-supplied patches as requested;
• Is a subject-matter expert on Microsoft desktop tools and technologies;
• Organizes and delivers on multiple priorities simultaneously and delivers excellent Customer Service.

ESSENTIAL QUALIFICATIONS
This job requires any equivalent combination of knowledge, skills, abilities, education, and/or experience as indicated below:
1. Education and Training: Any combination of education and/or experience that demonstrates a solid understanding of multilayer/hardware based L2/L3 switching, routing, TCP/IP, NAT, OSPF, STP, MSTP, DHCP, 802.1q, LACP, IOS ACLs, DNS/BIND.
2. Prior Related Experience: Experience with a combination of the following:
• Microsoft and Cisco server-class operating systems, rack server hardware technology, network
hardware technology, desktop systems and virtualization environments;
• Scripting languages: Python, Ruby, Powershell or bash;
• Linux servers, applications and software: Apache, nginx, LDAP, GIT, GITHub, Debian;
• Web related applications and software: Wordpress, Joomla, PHP, CSS;
• Single sign-on (SSO) technologies: CAS, SAML, OpenID;
• Educational software: Ellucian Banner, Luminis uPortal and LMS;
• Database administration, design, or reporting: SQL and MySQL.

PREFERRED QUALIFICATIONS
1. Education and Training:
• Bachelor’s Degree in Computer Science or equivalent

APPLICATION INSTRUCTIONS:
All interested and qualified applicants are asked to submit a cover letter, resume and three letters of recommendation, along with a completed Colorado Northwestern Community College application for exempt employment to the Department of Human Resources. Review of applications will begin immediately.

Colorado Northwestern Community College is an Equal Opportunity Employer Colorado Northwestern Community College does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities and provides equal access to all students, employees and other designated groups.

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