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Application Administrator

Job Description

Operating Title

Application Administrator

Long Classification Title

Information Technologist III

Campus Location

Durham

Department

UNH Business Apps Admin/Integration

Summary of Position

Part of a diverse team managing an array of services for the students and staff of the University of New Hampshire system. The team support applications within hospitality, occupancy, facilities, and non-credit course management. Stay current with the latest versions, issues, and user communities surrounding specific products as well as overall trends and advancements in educational technologies and their support. Develop and maintain specialized knowledge of the complexities of a subset of applications. Collaborate effectively with key stakeholders, vendors, and other administrative staff to maximize utilization of application features. Follow defined IT best practices. Participate in special projects in our ever-evolving portfolio.

Acceptable minimum level of education

Associate's

Acceptable minimum years of experience

3-5 years

Additional Job Information

UNH is a federal contractor within the meaning of the Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors. This position may require that you be vaccinated against COVID-19 in the future, unless you apply for and receive a religious or medical exemption. You may not test out of this requirement.

Posting Number

PS3523FY22

Other minimum qualifications

Bachelor’s degree and two years of experience, Associate’s degree and four years, or combination of education and experience equal to six years. Broad Knowledge of several areas of information technology. Effective oral and written communication skills.

Additional Preferred Qualifications

Knowledge of StarRez Housing Management, Destiny One, AssetWorks, Transact Campus, SQL, programming skills, ITSM and security. Good communication skills when engaging with clients and stakeholders. Experience in higher education.

Salary Information

Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.

Quicklink for Posting

https://jobs.usnh.edu/postings/51069

Percent Time Information (FTE)

1.00

Grade

23

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here: https://www.unh.edu/hr/diversity-resource-guide

Posting Date

09/07/2022

Open Until Filled

No

Closing Date

09/17/2022

Posting Open to Internal Candidates Only?

No

Interested Internal Candidates Exist?

Yes

Job Category

Salaried Staff (Exempt)

Appointment Type

Regular

DOT Safety Information

None applicable

Duty/Responsibility

Perform application administration activities for SaaS (cloud) and local applications including review and testing of vendor updates, implementing configurations and integrations, maintaining permissions, and creating various data sets within the enterprise application portfolio. Install system enhancements and extensions as requested. Keep all administration procedure documentation, testing guides, and disaster recovery plans up to date with latest information, keeping logs of decisions and implementation dates. Report on utilization of tools and features

Duty/Responsibility

Provide service and support to system end users including help with onboarding new users, understanding of complex features, and troubleshooting reported issues and bugs. Work with other administrators, USNH system owners, key stakeholders, and SaaS vendors to resolve issues in a timely manner. Build and support management reporting for core applications.

Duty/Responsibility

Plan, schedule, and communicate system maintenance, new feature deployment, and configuration updates in collaboration with the key stakeholders.

Duty/Responsibility

Participate as a core team member on other IT projects as assigned. Contribute ideas and expertise, investigate, and develop skills in new technologies required for these projects.

Duty/Responsibility

Participate in training and development. Be active in professional development and user communities for our core applications. Expand your tool set to meet current needs and future challenges.

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