Job Description
Operating Title
Application Administrator
Long Classification Title
Information Technologist III
Campus Location
Durham
Department
UNH Business Apps Admin/Integration
Summary of Position
Part of a diverse team managing an array of services for the students and staff of the University of New Hampshire system. The team support applications within hospitality, occupancy, facilities, and non-credit course management. Stay current with the latest versions, issues, and user communities surrounding specific products as well as overall trends and advancements in educational technologies and their support. Develop and maintain specialized knowledge of the complexities of a subset of applications. Collaborate effectively with key stakeholders, vendors, and other administrative staff to maximize utilization of application features. Follow defined IT best practices. Participate in special projects in our ever-evolving portfolio.
Acceptable minimum level of education
Associate's
Acceptable minimum years of experience
3-5 years
Additional Job Information
UNH is a federal contractor within the meaning of the Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors. This position may require that you be vaccinated against COVID-19 in the future, unless you apply for and receive a religious or medical exemption. You may not test out of this requirement.
Posting Number
PS3523FY22
Other minimum qualifications
Bachelor’s degree and two years of experience, Associate’s degree and four years, or combination of education and experience equal to six years. Broad Knowledge of several areas of information technology. Effective oral and written communication skills.
Additional Preferred Qualifications
Knowledge of StarRez Housing Management, Destiny One, AssetWorks, Transact Campus, SQL, programming skills, ITSM and security. Good communication skills when engaging with clients and stakeholders. Experience in higher education.
Salary Information
Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.
Quicklink for Posting
https://jobs.usnh.edu/postings/51069Percent Time Information (FTE)
1.00
Grade
23
EEO Statement
The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.
Institution Information
The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.
Posting Date
09/07/2022
Open Until Filled
No
Closing Date
09/17/2022
Posting Open to Internal Candidates Only?
No
Interested Internal Candidates Exist?
Yes
Job Category
Salaried Staff (Exempt)
Appointment Type
Regular
DOT Safety Information
None applicable
Duty/Responsibility
Perform application administration activities for SaaS (cloud) and local applications including review and testing of vendor updates, implementing configurations and integrations, maintaining permissions, and creating various data sets within the enterprise application portfolio. Install system enhancements and extensions as requested. Keep all administration procedure documentation, testing guides, and disaster recovery plans up to date with latest information, keeping logs of decisions and implementation dates. Report on utilization of tools and features
Duty/Responsibility
Provide service and support to system end users including help with onboarding new users, understanding of complex features, and troubleshooting reported issues and bugs. Work with other administrators, USNH system owners, key stakeholders, and SaaS vendors to resolve issues in a timely manner. Build and support management reporting for core applications.
Duty/Responsibility
Plan, schedule, and communicate system maintenance, new feature deployment, and configuration updates in collaboration with the key stakeholders.
Duty/Responsibility
Participate as a core team member on other IT projects as assigned. Contribute ideas and expertise, investigate, and develop skills in new technologies required for these projects.
Duty/Responsibility
Participate in training and development. Be active in professional development and user communities for our core applications. Expand your tool set to meet current needs and future challenges.
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