Job Description

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Job Summary

Primary Duties and Responsibilities

• Implements and maintains the Tarrant County College District (TCCD) network infrastructure in the central data center, the five main campuses, the disaster recovery facility, remote sites, and in the cloud
• Proactively discover and resolve network issues using multiple remote management tools like Solarwinds, Cisco Digital Network Architecture Center (DNAC), and Paessler Router Traffic Grapher (PRTG)
• Configures, tests, and maintains, physical and virtual load balancers, next generation firewalls, Cisco application centric infrastructure (ACI), Cisco identity service engine (ISE), Cisco DNA center (DNAC), Catalyst switches, Wi-Fi 6 Wireless Access Points (WAP) and LAN controllers, VoIP systems, Microsoft Teams Voice services, and Cisco Smart Network Analytics (SNA)
• Collaborates with other TCCD network administrators, security personnel, application system administrators, and third-party infrastructure experts to develop, test, and implement new networking architectures and solutions
• Develops IP subnetting solutions and configures DHCP scopes
• Ensures proper installations using network wiring standards, electrical codes, life safety codes, building codes, and labels; maintains documentation for these areas
• Performs field surveys of main campuses and remote sites, collaborates with the Real Estate and Facilities team to integrate operational technologies
• Travels among all TCCD’s facilities and affiliated client organization locations as necessary

• Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements
• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through the College and attends classes, webinars, and conferences to stay current with new networking technologies
• Supports the values of the College: diversity, teaching excellence, student success, innovation, and creativity and service to the College
• Supports the mission, values, and 3 goals and 8 principles (3G8P) of the College

• Works under the general supervision of the Director of Network and Communication Services
• The level of independent responsibility and autonomy will vary based on each individual position

• Provides direction and support to prior-level team members by assisting with advanced or complex technical situations and by providing guidance regarding best practices
• Acts as a mentor by providing support to prior-level team members as they expand their knowledge and build higher-level skills

Required Minimum Qualifications

• High School diploma or General Education Diploma (GED) and three (3) years’ working experience related to the Essential Performance Requirements; or an Associates’ degree and one (1) years’ working experience related to the Essential Performance Requirements
  • Completion of TCC’s Network Support Level 1 certificate and ITCC 2041 (CCNA Security), with a 3.0 GPA or higher, will be substituted for two (2) years’ working experience related to the Essential Performance Requirements

• Current or expired within the last 18-months Cisco Certified Network Associate (CCNA) Certification
• Current Texas driver’s license, acceptable driving record, and reliable transportation
• Must be able to attend, pass, and be certified to drive the college’s work vehicles within the first 90 days of being hired

Preferred Qualifications

• Completion of TCC’s Network Support Level 1 certificate and ITCC 2041 (CCNA Security), with a 3.0 GPA or higher, will be substituted for two (2) years’ working experience related to the Essential Performance Requirements
• Degree in network engineering, computer science, or related subject area
• Experience working with TCP/IP network administration
• Experience working with network monitoring protocols SNMP, RMON, packet capture and analysis software, DNS, and DHCP services
• Experience configuring and maintaining QOS
• Experience configuring, operating, and maintaining routers, switches, and Next Generation (NG) firewalls

Knowledge, Skills and Abilities

• Knowledge of Cisco DNAC and Software Defined Access (SDA) concepts
• Knowledge of TCP/IP network administration
• Knowledge of OSHA work safety codes and regulations
• Skilled in excellent customer service and interpersonal relationships with diverse populations, including strong listening, verbal, and written communication with technical and non-technical customers
• Skilled using applications and enterprise systems, including word processing, spreadsheet, and presentation software
• Ability to work with external partners towards goals and objectives attainment
• Ability to use computer applications and enterprise systems, including proficiency with word processing, spreadsheet, and presentation software Ability to work effectively in a collaborative environment and a setting that is diverse and urban
• Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume
• Ability to analyze data and provide sound recommendations based on policy, procedure, practice, and existing regulations
• Ability to work with external partners towards goals and objectives attainment
• Ability to delegate work appropriately with faculty and staff to meet College and campus deliverables

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