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Special Programs/Experience Director

YMCA of Lincoln

Job Description

Special Programs/Experience Director

Full Job Description


The YMCA offers tremendous opportunities to make a difference and that difference can start with you! As a Special Programs/Experience Director you will elevate the YMCA member experience by building relationships, mentoring youth participants and providing a safe and secure environment for all.

This position also oversees and assumes direct responsibility for the development, implementation and management of high quality YMCA special programs that may include but are not limited to dance, gymnastics, martial arts, birthday parties, rentals and family events.

Hours: Monday, Tuesday & Wednesday - 12:30pm - 9:00 pm; Saturday - 8:00am - 4:30 pm; Sunday 10:00 am - 6:00 pm

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Evening/Weekend Leadership

  • Provides leadership and guidance to evening/weekend staff.
  • Provides direct support to membership operations including customer service, membership/program registration, tours and visually and auditorily monitoring building and program areas for safety and security.
  • Visually and auditorily supervises the building use by members and program participants. Records and responds to inappropriate actions and takes appropriate steps to reprimand or dismiss involved parties as needed.
  • Identifies cleanliness or maintenance concerns and works with housekeeping staff to resolve.
  • Documents and notifies appropriate Director of incidents/accidents, member questions/concerns, damaged equipment, supply needs, and employee issues that occur during the Director’s absence.
  • Assumes a lead role in the Post Join process to support member retention.

Program Management

  • Using discretion and independent judgement, directs and supervises special programs including but not limited to:
    • Oversees, promotes and implements special programs in coordination with program staff experts, that may include but are not limited to dance, gymnastics, martial arts, birthday parties, rentals, family events, etc.
    • Utilizes developed curriculum and updates as needed.
    • Visually and auditorily observes and assesses situations within programs for safety, security and to detect adherence to policies. Communicates with and develops actions plans with participants, parents/guardians, school partners, etc. as needed.

Member & Program Experience

  • Monitors and evaluates the effectiveness of and participation in programs. Implements continuous program improvement processes and establishes new program activities as needed to better serve community members, YMCA members and program participants.
  • Develops and maintains positive relationships with members, program participants and volunteers.
  • Develops and maintains collaborative relationships with community organizations, schools and vendors.

Staff Management

  • Directly carries out supervisory responsibilities to effectively manage personnel in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; auditing and appraising performance; approving and reporting payroll; conducting staff meetings; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Provides overall leadership and direction through ongoing coaching and development.
  • Facilitates and fosters a team based culture throughout the organization where everyone has responsibility and accountability for the success of the organization.
  • Takes personal initiative to source, recruit and retain staff. Assumes an active role in creating and implementing the department and association’s recruiting outreach and retention plans.

Risk Management

  • Keeps safety and risk management top of mind. Visually and auditorily monitors facility structure and program areas on a regular basis to identify areas of risk and violations of policies/procedures. Puts training and plans in place to minimize risk or address violations of policies/procedures.
  • Communicates to all staff and volunteers the organization’s commitment to protect youth from abuse. Continually monitors programs for signs of abuse and responds seriously and confidentially to viewed or received reports of suspicious and inappropriate behaviors. Follows mandated reporting requirements related to abuse.
  • Performs other activities and duties as needed that address the ongoing health and well-being of our staff and members, including but not limited to housekeeping, sanitation, etc. throughout all YMCA buildings and program areas.


  • Develops, in coordination with Executive Director, and monitors program budget to meet fiscal objectives.
  • Continuously seeks and implements ways to increase revenue and control expenses.


  • Maintains a working knowledge of the databases related to branch and program operations (e.g., membership, HRIS, etc.). Takes initiative to remain up to date on the capabilities of the systems and actively implements into branch processes/procedures.

Financial Development

  • Assumes a lead role in assisting with and promoting the Annual Campaign.
  • Visits with donors and prospective donors via email, phone and in-person to build relationships and exchange information to promote the Y story.

Administrative & Other

  • Assumes responsibility for a wide variety of administrative, operational and other assigned duties that benefit the workflow and quality of all branch programs. Provides backup support to coworkers as needed.
  • Assists in the marketing, written and verbal communication, promotion and distribution of program, branch and special event information.
  • Participates in Vision Experience Teams (VET’s) as applicable.
  • Receives and carries out instructions.
  • Maintains regular and predictable attendance. Participates in special events and Director on Duty rotation as required.
  • Performs special projects and other related duties as needed or assigned by management.

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