Assist with various duties in Employee Relations, including assisting with handling of family medical leave, ADA tasks, and sometimes sensitive Employee Relations matters. With some supervision, maintain spreadsheets and other documentation associated with important employee events. May also assist with SLCC’s COVID-19 response efforts. Will maintain professionalism and confidentiality while supporting Employee Relations in collecting information and monitoring contacts.

Respond to and initiate calls with employees regarding family medical leave, accommodations, and ADA matters. Correspond with supervisors and medical providers, and interface with employees for clarification and verification of information. Responsible for maintaining files associated with employee data. Ability to refer to respective College department, as appropriate. Will complete special projects, as assigned.

May assist with tracking incoming COVID-19 cases and related information, as needed.
May be assigned related projects.
Other general office duties as assigned.

Higher education work experience.
Secondary education/training.
Experience in Human Resources; Health Promotions; Public Health; Social Work.
Speak fluent Spanish or other languages a plus.

High School or GED equivalent.
Two-years work experience handling confidential information.
Two years work experience in customer service, health-related communications.

Ability to read, interpret, and understand family medical leave policy, ADA guidelines, public health guidance and answer related questions.

Ability to call members of the College community and collect confidential health information while maintaining professionalism, confidentiality and compassion.

Excellent interpersonal skills required and ability to professionally interact with culturally diverse individuals during a time of challenge and distress.
Strong customer service skills.

Proficiency with technology and an ability to learn and adapt to new technological systems.
Knowledge and practical use of Microsoft office production applications, (Word, Excel and Outlook).

Ability to operate standard office equipment including: computers (several computer programs), fax, copier, multi-line phone system. Practical use of teleconferencing systems (I.e. WebEx, MS Teams, Zoom, etc.).

Follow strict data privacy guidelines.

Comfortable working independently.

This position is not expected to answer medical questions.

Ability to communicate effectively with a broad range of diverse people, ability, culture, and ethnic background, to maintain good working relationships across the College.

Ability to work with all groups in a diverse academic, socioeconomic, cultural, and ethnic background of community college students, faculty, and staff, including those with disabilities.

Other duties as assigned.

The hours for this position are flexible, Monday – Friday mornings and afternoons based on workload and immediate needs. Occasional evening and weekend availability may be required.
Candidate must be able to work both remotely and onsite.

Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.

SLCC is a participating employer with Utah Retirement Systems (“URS”).

This position may require the successful completion of a criminal background check.