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Assistant Director/Communications and Web Manager

Job Description

Assistant Director/Communications and Web Manager

Student Financial Services, Rose Hill

Fordham University

Fordham University has an excellent reputation as a dynamic institution located in New York City. Founded in 1841, Fordham enrolls more than 16,000 undergraduate and graduate students in its 9 Colleges and Schools.

  • Fordham University offers a comprehensive and competitive benefits package to its employees, which includes medical, dental, vision, life, and disability insurance.
  • We offer tuition remission for employees and their dependents.
  • A generous immediate employer match towards a 403(b) retirement plan.
  • As a tax-exempt organization under section 501(c)(3) of the Internal Revenue Code (IRC), Fordham is considered a qualifying employer for the Public Service Loan Forgiveness (PSLF) program, a federal program designed to forgive student loan debt for employees of certain public and certain nonprofit employers.
  • As part of its work-life balance program, the University provides generous PTO including 15 vacation days, 12 sick days, 2 personal days, 6 summer Fridays, and holidays that include paid time off between Christmas and New year.
  • University employees have access to the Employee Assistance Program (EAP). EAP provides no-cost, professional, and confidential services, to help employees and family members address a variety of personal, family, life, and work-related issues.

Position Summary

Under the direction of the Director of Compliance for Student Financial Services and the Bursar, the Communications and Web Manager for Student Financial Services assists in managing the Student Financial Services website, external communications, and marketing materials. Provides leadership, administrative effectiveness, and financial services through an emphasis on individual attention to students and high-quality customer service.

Essential Functions

  • Coordinates and manages the development of marketing materials.
  • Drafts preliminary language for all Student Financial Services web and print content.
  • Creates and updates site content and graphics, monitors performance, identifies and evaluates improvement options, and maintains site appearance and links.
  • Develops and maintains communication plans and templates.
  • Manages internal communications and content for the internet/intranet sites.
  • Develops and launches all communications to various student populations.
  • Maintains analytics on incoming/outgoing communications from the Office of Student Financial Services.
  • Develops and enhances communications-related performance metrics to measure effectiveness, progress, and business impact.
  • Researches and analyzes market trends to learn what elicits action from our target audiences, then use these insights to inform writing and creation of various communication and marketing materials.
  • Identifies appropriate and effective vehicles to reach specific markets/populations.
  • Keeps Enrollment Group staff informed of all electronic communications from Student Financial Services.
  • Is involved in all aspects of financial aid administration including, but not limited to, counseling of students and parents, needs analysis, processing of applications, and packaging.
  • Participates in professional development workshops.
  • Works closely with University Media and Marketing Department.
  • May be required to work at other Fordham campuses. Some evening and weekend work required.
  • Assumes other tasks as assigned.

Required Qualifications

  • Bachelor’s degree in Liberal Arts or Business.
  • Must have advanced knowledge of Microsoft Office software.
  • Proven ability to convey complex subject matter clearly and accurately.
  • Proven time management and problem-solving skills.
  • Commitment to quality customer service.
  • Excellent interpersonal, administrative, management, and oral presentation skill
  • Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.

Preferred Qualifications

  • Minimum three years’ diverse experience in financial aid
  • Ability to analyze large amounts of data preferred.

FLSA CATEGORY: Exempt

START DATE: ASAP

APPLY HERE: https://careers.fordham.edu/postings/3603

ABOUT FORDHAM

Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its 9 colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom.

Fordham University is committed to excellence through diversity and welcomes candidates of all backgrounds.

Fordham is an Equal Opportunity Employer – Veterans/Disabled and other protected categories

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