Job Description

Program Coordinator

Habitat is seeking a Program Coordinator whose primary responsibility will be to assist the Homebuyer Selection team in the collection and compilation of the Homebuyer applications, supporting documentation and financial information. The coordinator is a vital connection between homebuyer applicants and the Selection Team, providing the support to ensure applications are submitted quickly and accurately.

The coordinator is responsible for communicating with homebuyer applicants to request documents as needed to submit a complete application. This will consist of weekly communication with prospective applicants to update them on the status of their file. Along with applicant homebuyer communications, responsibilities will encompass recordkeeping, database input and file management. They will also play a vital role in providing input and feedback to the marketing team to continually improve outreach efficacy.

Working closely with the Intake and Outreach Program Manager, the Coordinator must be able to take direction and be self-motivated to complete assignments

Key Responsibilities:

• Responsible for applicant follow up, either through email or telephone communication, the coordinator must possess a clear understanding of the Homebuyer selection criteria and process and be able to answer applicant questions.
• Responsible for organizing homebuyer applications, the coordinator will request required documents from homebuyer applicants, including current income information, employment verification, bank statements and other items as identified.
• Understands and ensures applicant processing complies with all legal and regulatory requirements including but not limited to Fair Housing, Equal Credit Opportunity Act and Equal Opportunity laws. Comply with annual QLO certification with HFHI, knowledgeable of new laws, and any continuing education requirements.
• Maintain and Update HomeKeeper with new applicant information and continuously updating status and tracking for all applicants and partner families.
• Maintain current files on selected homebuyers, updating documents as needed including credit reports, screenings, tax forms, paystubs, bank statements and other time sensitive documents.

Work with volunteers and staff to facilitate Habitat’s pooled application process by training committee members, scheduling interview appointments, compiling scores, and presenting results to management.

• Responsible for ensuring applicant electronic documents and information are organized and filed.

Requirements:

• Loan Originator, Loan Processor or Financial Counselor experience or training appreciated.
• Administrative and recordkeeping experience in finance or mortgage lending preferred.
• Preferred candidate has one or more years working directly with low-income or vulnerable populations, preferably in a non-profit organization.
• Experience working with people using English as a second language.
• Familiarity with affordable housing, poverty housing, housing finance, financial literacy and key loan qualification benchmarks such as debt-to-income ratio, credit scoring and housing expense ratio is a plus for candidate.
• File and records administration.
• Excellent oral and written communication skills.
• Solid understanding of and ability to apply principles of effective adult learning.
• Diplomacy and the conflict resolution skills needed for difficult interactions.
• Proficiency in Word, Excel, Outlook, PowerPoint, and Publisher, Salesforce, and SharePoint.

Language Skills:
Strong verbal skills especially using the telephone.
Ability to read, analyze, and interpret common business documents, financial reports, and legal documents.
Ability to respond to common inquiries from applicants, lenders, agencies, or the business community.
Strong preference for bi-lingual applicants.

Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills: Strong computer skills, spreadsheets, word processing, presentations, and email.

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