Job Description

Advancement Services Administrator (Records)

Development Office, Lincoln Center

Fordham University

Fordham University has an excellent reputation as a dynamic institution located in New York City. Founded in 1841, Fordham enrolls more than 16,000 undergraduate and graduate students in its 9 Colleges and Schools.

• Fordham University offers a comprehensive and competitive benefits package to its employees, which includes medical, dental, vision, life, and disability insurance.
• We offer tuition remission for employees and their dependents.
• A generous immediate employer match towards a 403(b) retirement plan.
• As a tax-exempt organization under section 501(c)(3) of the Internal Revenue Code (IRC), Fordham is considered a qualifying employer for the Public Service Loan Forgiveness (PSLF) program, a federal program designed to forgive student loan debt for employees of certain public and certain nonprofit employers.
• As part of its work-life balance program, the University provides generous PTO including 15 vacation days, 12 sick days, 2 personal days, and holidays that include paid time off between Christmas and New year.
• University employees have access to the Employee Assistance Program (EAP). EAP provides no-cost, professional, and confidential services, to help employees and family members address a variety of personal, family, life, and work-related issues.

Position Summary

A key member of the Advancement Services team in Fordham’s Office of Development and University Relations (DAUR), the Advancement Services Administrator (Records) coordinates the day-to-day operations of data intake and record maintenance, while also playing a primary role in gift processing activities. The Administrator coordinates data intake from a variety of platforms, traffics the accurate and timely utilization of this information in DAUR’s CRM system of record, and ensures the standardization, completeness, and accuracy of records related to a wide variety of University constituents. The Administrator engages with numerous stakeholders, including fundraisers, alumni relations officers, and other offices of the University, as well as with constituents themselves, to gather information and to prioritize and effect individual and large-scale data updates. Working with the Executive Director of Advancement Services and the Advancement Services Administrator (Gift Accounting), the Administrator coordinates work for the entirety of the Advancement Services team, ensures the integrity of data, and incorporates and enforces best practices for data security and financial processing in the unit’s operations. Extensive experience in CRM and the utilization of technology to create greater efficiency, enhance workflows and productivity, and creatively resolve data challenges is vital to this role. This position reports to the Executive Director of Advancement Services.

Essential Functions

• Oversees data intake from a wide variety of sources from notification to finalization.
• Maintains and enhances biographical and contribution data in a MS Dynamics-based CRM to support DAUR’s fundraising and constituent engagement efforts.
• Supervises advancement services staff, providing guidance and support for the day-to-day responsibilities of the Advancement Services team to ensure that record updates and contributions are being processed and reported in a timely and effective manner.
• Reviews and provides guidance on public event registration pages and reconciles revenue from those events.
• Provides guidance and feedback to DAUR staff to inform and ensure best practices in data intake and use.
• Maintains and enhances a calendar of ongoing advancement tasks including large-scale data intake and enhancement projects, financial audits, known University fundraising events and priorities, and the like.
• Maintains archives and records retention calendar for gift, pledge, and records documentation following University and federal guidelines.
• Collaborates with vendors and other University departments, including but not limited to the Fordham Fund, Alumni Relations, and Fordham IT, to complete regular tasks, troubleshoot specific issues, and streamline processes.
• Assists in the creation of documentation of policies and processes.
• Keeps pace with technologically driven changes and industry standards for data enhancement and maintenance.

Required Qualifications

• Bachelor’s degree in business or data science, or a related field.
• One to three years of relevant experience in a development setting.
• Expertise in CRM systems and data entry and management, preferably related to constituent record information.
• Highly proficient in Microsoft Office with emphasis in Excel.
• Ability to multi-task, prioritize work effectively, meet firm deadlines, and handle the pressure of a fast-paced work environment.
• Strong attention to detail and accuracy.
• Flexibility and adaptability in a continually evolving technical environment.
• Excellent organizational, interpersonal, and communication skills with the ability to successfully collaborate with people of all backgrounds.
• Strong customer service orientation.
• Ability to manage confidential and sensitive information with appropriate discretion.
• Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.

Preferred Qualifications

• Experience with Ellucian CRM Advance, MS Dynamics, and/or Anthology Encompass.

FLSA CATEGORY: Exempt

START DATE: ASAP

APPLY HERE: https://careers.fordham.edu/postings/3572

ABOUT FORDHAM

Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its 9 colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom.

Fordham University is committed to excellence through diversity and welcomes candidates of all backgrounds.

Fordham is an Equal Opportunity Employer – Veterans/Disabled and other protected categories

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