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Student Services Officer 2
Stanford University in Stanford, California
 
 
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Date Posted 05/26/2022
Category
Admin-Student Affairs and Services
Employment Type
Application Deadline Open until filled
 
 
 
 
 

Stanford Bioengineering is a dynamic and rapidly growing department within the Stanford Schools of Engineering and Medicine . For more than a decade, Stanford Bioengineering has sought to advance bioengineering as a fundamental discipline grounded in basic sciences, powered by unique engineering concepts and principles and capable of realizing many diverse applications. Our community ranges broadly from world class faculty and students to vibrant alumni and staff and includes some of the world's most successful leaders in bioengineering technology and business.Our staff stand shoulder to shoulder with faculty and students to enable cutting-edge research providing innovative solutions to global challenges.

We are seeking a Student Services Officer 2 to provide administrative support and project management for our graduate and postdoctoral student programs. In this role, you will represent the department, working in partnership with central administration, university departments and sections, and graduate students. As a key member of the Bioengineering Student Services team, you will help support and manage graduate student and postdoc operations, including oversight of postdoctoral appointments, graduate student degree progress, student funding. You will support postdocs and graduate students by providing advice and resources on a range of issues and through interpretation and implementation of university policies. You will be part of a team that provides support to Student Services as needed, especially during program events and peak times (e.g. admissions, commencement, program review). You will work among other highly motivated colleagues, deepening our investment in a positive, inclusive culture at work and in the world.  Are you proactive, personable, exude a high-level of customer service and seek to provide executive level administrative solutions?  Then bring your talent and passion and join our team striving to educate the next generation of leaders who will make the world a better place!

Your responsibilities include:

  • Oversee, Administer an area or program in student services, evaluate and recommend decisions on program eligibility. Review decisions recommended by other staff.
  • Collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues. May be tasked with evaluating and recommending program improvements.
  • Resolve multi-dimensional matters in response to students in crisis, at risk, or who have other program issues, counsel students and parents on sensitive and confidential issues.
  • Provide guidance and counsel, oversee and develop a wide range of programs and services, analyze effectiveness and make recommendations for future programs.
  • Reconcile complex issues; analyze diverse transactions from multiple sources.
  • Summarize data from multiple sources, prepare manage reports and presentations.
  • Identify and evaluate data needs, manage the implementation and development of technology.
  • Develop and implement plans for outreach efforts, develop and maintain external community and university liaison represent department and university at meetings and events.
  • Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., in order to guide them in making appropriate choices and decisions. May have to escalate issues to a senior advisor.
  • Apprise students of research, fellowship and scholarship opportunities, make recommendations and may award grants.
  • Serve as a subject matter expert to students and other departments; represent unit/department.
  • Lead, create and contribute to development of business practices and organizational change to improve processes and workflow.
  • May oversee, analyze and assist in financial processes and development of budgets.
  • Serve as a key member of a project team.
  • May train and supervise other staff, volunteers and temporary workers.

* - Other duties may also be assigned


To be successful in this position, you will bring:

Bachelor’s degree and three years of relevant experience, or combination of education and relevant experience.

Minimum requirements include:

  • Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management.
  • Advanced analysis and problem-solving skills.
  • Advanced computer skills, including experience with Microsoft Office Suite.
  • Advanced customer service skills.
  • Relevant computer systems/technology experience.
  • Understanding of financial transactions.
  • Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.

Preferred knowledge, skills and abilities:

  • Advanced computer skills and demonstrated experience with office software and email applications and cloud-based collaboration sites/software (Google Drive, Box, Dropbox, etc).
  • Proven success in following through and completing projects.
  • Excellent organizational skills and attention to detail.
  • Excellent verbal and written communication skills.
  • Excellent customer service and interpersonal skills.
  • Ability to prioritize, multi-task, and assign work to others.
  • Ability to take initiative and ownership of projects.
  • Ability to exercise sound judgment routinely and independently in making decisions.
  • Proficiency with Stanford systems

* Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Why Stanford is for You

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture   and unique perks  empower you with:

  • Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
  • A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
  • A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
  • Discovery and fun. Stroll through historic sculptures, trails, and museums.
  • Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!

How to Apply

We invite you to apply for this position by clicking on the “Apply for Job” button. To be considered, please submit a résumé along with your online application, cover letter optional.

*The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

*Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.


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