Your Role

The Customer Experience team manages the daily, short-term, and/or long-term activities of the customer service and operations teams to ensure alignment with service levels and providing service worthy of our family and friends. The Operations Supervisor will report to the Operations Manager. In this role you will be responsible for the oversight of quality, production levels, strategic initiatives, employee development, preparation and management of budgets, goals, objectives, and results for various operational areas. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Work

In this role, you will:

• Be responsible for routine operations and people management functions
• Foster a great place to work communicating clear roles and responsibilities and building successful working relationships across the organization
• Consult and make recommendations to management on operational issues
• Use concepts and abilities to manage processes and operations, including procedural changes, inventories, and workload management
• Apply policies and procedures within health care operations
• Demonstrates BSC Leadership Behaviors.
• Generally, instructs, guides and oversees work of non-exempt staff with general direction from manager.
• Make decisions on people and operational matters consistent with goals and objectives of group.
• Able to impact beyond area of responsibility.
• Understands applicable legislation/regulations and ensures team compliance.
• Knowledge encompasses entire scope of concepts, practices and procedures within field of specialization.
• Other duties as assigned.

Your Knowledge and Experience

• Requires a minimum of 5 years of prior relevant experience
• Requires a minimum of 2 years of experience operating in a lead role or equivalent leadership training or manager training
• Understands basic supervisory/ management approaches such as work scheduling, prioritizing, coaching and process execution.

Pay Range:

The pay range for this role is: $ 65890.00 to $ 98890.00 for California.

Note:

Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.