The Department of Orthopaedic Surgery is seeking a Patient Service Coordinator (PSC) who will be responsible for offering friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins. Maintaining accurate information on each patient to facilitate the patient encounter. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Works with others in a team environment. This position will be required to assist with evening clinics.

Specific Duties & Responsibilities

• Schedules patients for laboratory tests, medical examinations, and consultations.
  
• Relays information to patients regarding preparation for laboratory tests and examinations.
• Coordinates visits either within the department or between several departments.
• Telephones and interviews patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
• Prints and mails directions, maps, fee schedules, and department specific information to patients. Sends medical questionnaire forms to patients to obtain missing information.
  
• Verifies and enters pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas.
  
• Obtains and/or verifies patient’s demographic data by phone or in person.
  
• Confirms appointments by telephone and/or mail. Fills vacancies due to cancellations.
  
• Obtains pre-certifications as required by patients’ health care insurers or manage care providers.
  
• Registers patients for clinical appointments using computerized database.
  
• Assists patients or family members with completion of medical insurance forms.
  
• Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
  
• Arranges or assists in arranging patient transportation.
  
• Answers phones and provides routine information to callers.
  
• Collects payments.

Scope of Responsibility:

• Knows the informal policies, procedures, and practices necessary to conduct the normal function of a specific section, unit, or work area. Is aware of the role of the position and its potential impact on the working unit.
  

Decision Making:

• Carries out duties and responsibilities with limited supervision. Makes decisions and establishes work priorities on essentially procedure-oriented operations
  

• High School Diploma or graduation equivalent.
• One year work experience in customer service required.

• Two years related work experience preferred.
• Knowledge of medical insurance coverage.
• Medical terminology.
• Basic computer skills.

Classified Title: Patient Service Coordinator  
Role/Level/Range: ATO 40/E/02/OD  
Starting Salary Range: $16.20 - $28.80 HRLY (Commensurate with experience) 
Employee group: Full Time 
Schedule: M-F 8:30a-8pm rotating 
Exempt Status: Non-Exempt 
Location: JH at White Marsh 
Department name: SOM Ortho Bay Whitemarsh Clinic  
Personnel area: School of Medicine