Founded in 1856, University of Maryland, College Park is the flagship institution in the University System of Maryland. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment.

The Emergency Communications Center is staffed by Police Communications Operators who are responsible for answering emergency and non-emergency calls for service, dispatching these calls, initiating EMS responses, monitoring alarm systems, and working the customer service desk. PCO’s work shift work including nights, weekends and holidays, and the job requires significant knowledge, skill and ability in responding to citizen need and dispatching police officers. The work can be fast paced, time critical, stressful, and demanding, and requires good communication skills, the ability to multi-task, and resource management skills. PCO’s are certified First Responders, CPR Certified, NCIC Certified, and Public Safety Telecommunicator Certified through APCO and Incident Command through FEMA at a minimum.

Receives incoming calls for police, dispatches officers as appropriate, and monitors police radio alarms. Documents police requests in an electronic records management and dispatch system. Operates National Crime Information Center (NCIC) console, Police Mutual Aid Radio System (PMARS) a computer aided mobile dispatch system, and interoperable radio console.

The hiring process for Police Communications Operator takes approximately 4 months and consists of a written examination (Criticall), Oral Interview, Background Investigation, Sit Along, and after conditional employment offer (medical and psychological examinations). Applicants selected for hire must successfully pass a comprehensive police background investigation including a drug screening.

Generous state benefit package including health, dental, prescription, retirement, tuition remission for employee and dependents (after two years) and abundant leave package including: 11 days annual leave, 3 days personal leave, 15-16 holidays, 15 days sick. Position works 4 – 10 hour days.

Education:
High School Diploma or GED.

Experience:
Two years clerical or other related experience.

Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

General office work and environment. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.