Job Description

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Job Description

• Work collaboratively with all facility operations coordinators to ensure 240+ student and part-time staff are trained, scheduled, supervised, and evaluated with all University/RecSports policies and procedures.
• Empower student and part-time facility staff to address, problem-solve, and manage daily activities, facility maintenance issues, special events, and other building needs.
• Develop, coordinate, and lead training with student Operations Supervisors, Recreation Attendants, and part-time staff.
• Responsible for the certification of RecSports facilities staff members in American Red Cross CPro.
• Assist in developing, coordinating, and supervising all RecSports customer service programs and initiatives, including annual all-staff training each August.
• Manage schedules in InnoSoft Fusion recreation management software and educate all staff members on its use and troubleshooting efforts.
• Manage all employment records, including certifications, risk management training, and personnel evaluations.
• Act as a liaison between RecSports and all groups that utilize the facility.
• Assist in the development, coordination, and supervision of all RecSports customer service programs and initiatives.
• Inform the student and part-time facility staff of daily activities and any special events and instruct them on how best to manage them.

• Ensure that all Rockne Memorial spaces, including a 250,000-gallon recreational pool, a 25,000-gallon therapy pool, fitness spaces, locker rooms, classrooms, racquetball courts, basketball courts, and weight rooms, are operated safely and in compliance with RecSports/University policy and procedure.
• Coordinate and supervise daily equipment and towel service check-out programs.
  Maintain and purchase new check-out equipment.
• Coordinate and supervise credit card handling policies and procedures.
• Collaborate and support the aquatics, fitness, special events, intramural sports, club sports programs, and other University and student groups with any facility requests.
• Assist and collaborate with the facilities team regarding the coordination of any special facility access requests
• Collaborate and assist in the development, coordination, training and implementation of all University and RecSports Emergency Action Plans.
• Educate and update staff on proper RecSports Emergency Action Plans including but not limited to first responder responsibilities, evacuation protocols and bodily fluid clean-up procedures.

• Participate as an integral member of a large, multifaceted Student Development team interacting daily with colleagues in the Gender Relations Center, Multicultural Student Programs and Services, Office of Student Enrichment, Office of Community Standards, Student Activities Office, University Bands, Family Resource Center, and student media groups.
• Serve as an integral member of the Facilities Team, composed of facility operations coordinators, an assistant director, and an associate director.
• Represent RecSports on campus-wide committees.
• Assist with RecSports special events.
• Attend and actively participate in Division of Student Affairs events, programs, and training.
• Perform other duties as assigned.

Minimum Qualifications

• Bachelor’s degree required, master’s degree preferred. Major in recreation administration, sport management, leisure studies, physical education, kinesiology, or comparable degree.
• Demonstrate strong leadership, customer service, team building, and decision-making skills.
• 2-3 years of work experience in facilities in higher education.
• Excellent organization, planning, and communication skills
• Ability to lead and work in a team atmosphere

Preferred Qualifications

• Possess a current CPR, AED, and First Aid Instructor certification, or the ability to obtain
• Lifeguard Certification and/or ability to obtain
• Two-year graduate assistantship in Recreation/Student Affairs Facility Operations & Management, Membership Services, or another related area
• Experience working in an aquatics facility, specifically with a recreational pool and/or waterfront
• Experience working with WhenToWork and InnoSoft Fusion recreation management software.

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