Date: January 28, 2021
Title: Support Professional, Counseling and Career Development
Position Number: 1103
Hours: 40 hours/52 weeks*
Salary: APSS, Level B, $17.08 per hour
Reports to: CCD Program Director
Close Date: February 11, 2021
* Must be willing to flex scheduled work hours with advance notice to accommodate occasional weekend or
Counseling and Career Development at GRCC provides free and confidential mental health and career counseling to current GRCC students. Our services also include same-day urgent consultations for students who are confronting current or recent traumatic crises or other acute mental health concerns. The Support Professional for CCD serves as the initial contact for the department and assists students, faculty and staff, in person, by phone, and via email. A key aspect of the work is to provide quality customer service with an ability to effectively discern eligibility and needs for initially determining an appropriate scheduling option. This position mandates the highest degree of maintaining client information and student utilization of CCD services, in compliance with state and federal regulations.
ESSENTIAL JOB FUNCTIONS
- Scheduling client appointments, maintaining counseling staff schedules.
- Completion of administrative support tasks as needed or requested by the Program Director.
- Support CCD outreach activities through assistance with scheduling events, organizing and distributing
materials, recording attendance, assisting with evaluations and other responsibilities for mental health awareness events and workshops.
- Attend and participate in staff meetings and maintain agenda and minutes.
- Responsible for maintenance and management of departmental web page.
- Monitor CCD email and voicemail throughout the work day, taking action on student and staff requests as needed.
- Monitor and process the departmental budget.
- Administer student evaluations in coordination with other departments.
- Assist in the maintenance of accurate daily schedules for counselors in various calendars (Google & Titanium).
- Maintain referral database including responding to inquiries and inviting community providers to participate.
- Inventory and order office supplies as needed.
- Participate as a member of College, Divisional and Departmental teams or committees as requested or as mutually agreeable.
- Regular attendance during scheduled hours is required. Being present is essential for performing the essential functions of this position.
- The CCD shares a common office and lobby space with the Disability Support Services (DSS) program.
This position will provide backup and support for students in the DSS program as needed. This can
include, but is not limited to, checking students in for appointments, scheduling appointments,
requesting information from DSS Counselors on behalf of students, etc.
- Perform other duties as assigned.
- Associate’s Degree required or comparable combination of relevant education and experience.
- National career Readiness Certificate preferred.
- A minimum of 3 or more years of administrative support experience (preferably in a higher education setting).
- Prior experience working in a higher education setting that provided mental health and/or related
services is preferred.
- Proven ability to provide excellent customer service to students and staff in a demanding work environment.
- Excellent organizational skills and the ability to prioritize and complete tasks in a timely manner.
- Must be proficient in verbal, written, and interpersonal communication skills.
- Previous experience projecting a professional image including punctuality and good attendance record.
- Demonstrated ability to work effectively with and respect diverse populations.
- Proven experience providing strong interpersonal skills and a demonstrated ability to work as part of a
- The following competencies are essential and will be evaluated for our candidates through the evidence
based selection process:
• Leadership Skills
• Information Skills
• Judgement & Decision Making
• Getting Information
• Communicating with Supervisors, Peers, or
• Interacting With Computers
• Establishing and Maintaining Interpersonal
• Organizing, Planning, and Prioritizing Work
• Documenting/Recording Information
• Processing Information
• Identifying Objects, Actions, and Events
• Updating and Using Relevant Knowledge
• Performing Administrative Activities
• Making Decisions and Solving Problems
• Communicating with Persons Outside Organization
• Evaluating Information to Determine Compliance
• Monitor Processes, Materials, or Surroundings • Resolving Conflicts and Negotiating with Others
- Google Suite and Microsoft Office skills/experience required.
- Experience with Electronic Medical Records (EMR) preferred.
- Must be willing to learn (prior experience preferred) the GRCC Campus Wide Information System.
(PeopleSoft) and additional proprietary software programs.
- Experience with Drupal and Adobe preferred.
- Adherence to state and federal law regarding the confidentiality of personal health information and other
data is required.
- Finalists will be required to complete an office testing module and meet minimum standards, plus possess
excellent proofreading skills and have aptitude for detailed work. An in-basket assignment may be required.
- Ability to work in a high traffic, indoor office environment.
- Adapt to changing technologies and responsibilities.
- Requires punctuality and good attendance record.
- Participate in web based, onsite, and off site professional development opportunities.
- Be flexible in schedule to allow for changes during the semesters, in accordance with busy periods.
- Must possess a willingness and appreciation for helping individuals who may be experiencing a high degree of emotional distress.
- Must be able to respond to students experiencing distress in a calm and confident manner.
- Position requires initiative, critical thinking, prioritization, delegation and problem-solving abilities.
- Ability to maintain optimism while interacting with students experiencing mental health crisis.
- Ability to demonstrate patience while working with students who may need extra time to explain their needs during a mental health crisis.
- Ability to engage in the critical thinking necessary to effectively communicate available supports and resources available to students who are experiencing a mental health crisis.
- Ability to mentally and emotionally manage the potential stress and strain of providing administration to a high-risk high-needs student population.
- Ability to gather data, compile information, and prepare statistical reports.
- Ability to work under pressure with many interruptions in a busy, student-centered environment.
- Must enjoy working with the public and possess good oral and written communication skills.
- Ability to manage a high volume of service requests via phone and in person promptly, courteously and professionally.
- Aptitude for assessing office needs and implementing appropriate initiatives.
- Ability to provide support, guidance, and direction to student workers, faculty and staff of the department.
- Ability to perform routine as well as unexpected duties with minimum supervision.
- Must use good judgment in handling sensitive or difficult situations in a pleasant and professional
- Ability to sit or stand for extended periods of time.
METHOD OF APPLICATION
Grand Rapids Community College is only accepting online applications for this position at https://www.grcc.edu/jobs. The posting will remain open until February 11, 2021 at 11:59 PM. Please include your resume and cover letter in one document. Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an Equal Opportunity Employer. Visa sponsorship is not available.manner.
Grand Rapids Community College creates an inclusive learning and working environment that recognizes the
value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and
employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual
orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation,
familial status, veteran status or genetics in all programs, activities, services, employment and advancement
including admissions to, access to, treatment in, or compensation in employment as required by state and federal
law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including
recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent
discrimination on the basis of the listed protected characteristics. The College will not tolerate any form of
retaliation against any person for bringing charges of discrimination or participating in an investigation. Further
information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE,
Grand Rapids, MI 49503-3295.