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Intake & Records Processor
Mott Community College in Flint, Michigan
Date Posted 11/20/2020
Admin-Admissions and Enrollment
Salary $14 - $17  USD Per Hour
Employment Type Fulltime
Application Deadline Open until filled
Position Title Intake & Records Processor
Employee Group Temporary
Status Full-time (Grant/Contract)
Starting Salary/Rate $14 - $17 / hour
Position Summary

The primary purpose of this position is to facilitate the day-to-day enrollment process for various Workforce Development Programs. This position is responsible for recruitment, screening, program eligibility, data entry in various database systems, and file maintenance for Workforce Development participants.

The Intake & Records Processor position is in the division of Workforce & Economic Development (WED), but specifically reports to the Administrator, and serves as the primary contact in the Enrollment area of Workforce Development. As such, this position facilitates the enrollment process for all program offerings at Workforce Development by collecting and analyzing the required documentation. Provides technical assistance to the Administrators and staff as it pertains to participant enrollment, participation, and retention. This position will provide technical support which facilitates the effective and efficient operation of program activities and works closely with all staff to aid in the seamless transition of participants through eligible levels of service.

Given the variety of program offerings at WED, this position functions as part of team most of the time and is expected to exercise good judgment on issues, questions and problems that arise. The incumbent must be able to manage working in a fast-paced environment during the enrollment process, paying attention to details, input data timely and accurately, as well as maintain files. This position is part of a team that must be able to work together, and with other areas to ensure that the WED and the college fulfills its’ annual goals.

Supervisory Responsibility:
The person in this position does not have direct supervisory responsibilities but may serve as a formal workgroup leader for assigned staff, and participants.

Minimum Requirements

1. High school graduate or equivalence required.
2. Three (3) years’ experience in customer service and in an office setting.
3. Demonstrated competency in oral and written communication skills.
4. Demonstrate capacity to utilize computers for project management purposes including word processing, spreadsheet construction and database management.
5. Ability to communicate effectively with program participants, staff and the general public.
6. Must possess good organizational skills and be able to perform multiple tasks simultaneously.
7. Demonstrated work history of providing high quality, strong customer-centered services including problem solving; strong listening skills, coordination of work effort with team members; conflict resolution; and ability to put participants/customer before self.
8. Ability to work with accuracy with minimum supervision.
9. Willing to take accountability for and ownership of work, job and office operations; dependable and reliable.
10. Ability to be flexible and adapt to changing work situations that may include evening and weekend work assignments, and local travel.
11. Ability to maintain confidentiality on all information regarding participants, staff, and managers’ communications and personal information.
12. Ability to appropriately use and demonstrate proficiency at the Basic level of MS Word and Excel.
13. Previous work experience with the WED target population, and/or the ability to provide services in a culturally diverse arena.

Additional Desirable Qualifications

1. Associates degree in human services, business, or a related field
2. Two years of professional work experience in a higher educational institution having direct contact with participants.
3. Experience with workforce development training and programs.
4. Data Management, entry and experience with database systems such as, the State of Michigan One-Stop Management Information System (OSMIS), Effort to Outcomes (ETO), Michigan Adult Education Reporting Systems (MAERS) and Augusoft Lumens.
5. Certified in proctoring assessments such as WorkKeys, Test for Adult Basic Education (TABE), and Comprehensive Adult Student Assessment System (CASAS).

Physical Requirements/Working Conditions

1. Must be able to work at a desk for long periods of time and operate a computer workstation and telephone.
2. Must be able to communicate both in person, via email, and over the telephone with a variety of people each day.
3. Occasionally carries and moves light loads up to (25 lbs.)
4. Must be able to stand at minimum of 30 minutes.
5. The minimum reasoning skills necessary for this position include the ability to solve practical problems and deal with a variety of concrete variables in situations where standardization does not exist.

Work Schedule

In addition to regular business hours (8:00 AM to 5:00 PM), the person in this position must be able to be flexible around the needs of the department, which includes evening and/or weekend hours.

For Detailed Job Description Click Here Job Description
Additional Information

This position is grant funded. This grant, and consequently this position, may be terminated at any time if the grantor determines that performance measures are not being adequately met. Employee performance will be measured by the program’s successful outcomes and the appropriate documentation thereof. In addition, as a grant-funded, non-union employee, the selected candidate’s employment is at-will and the employment relationship may be ended by either party (MCC or the employee) at any time, with or without notice.

Educational qualification must be conferred by application deadline.

Visa sponsorship is not available.

The College is unable to assist with travel and/or relocation expenses.

Application Deadline November 25, 2020
Additional Application Deadline Information

The College reserves the right to extend the application deadline or reopen the search if a sufficient pool is not established. Notice of such a decision will be indicated in the posting.

The College reserves the right to cancel the search at any time.

Equal Opportunity Statement

As an affirmative action/equal opportunity institution, the College encourages diversity and provides equal opportunity in education, employment, all of its programs, and the use of its facilities. The College does not discriminate in educational or employment opportunities or practices on the basis of race, sex, color, religion, gender, national origin, veteran’s status, age, disability unrelated to an individual’s ability to perform adequately, sexual orientation, or any other characteristic protected by law. Title IX Coordinator Contact Information: 1401 E. Court St., Prahl College Center (PCC- 2030G), Flint, MI 48503, (810) 762-0024. Title II, ADA, Coordinator Contact Information: 1401 E. Court St., Curtice-Mott Complex (CM-1024), Flint, MI 48503, (810) 762-0373. Section 504 Coordinator Contact Information: 1401 E. Court St., Prahl College Center (PCC- 1130), Flint, MI 48503, (810) 762-0191.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn of this position?
    • CareerBuilder website
    • Chronicle of Higher Education website
    • HigherEdJobs website
    • Mott website
    • MI-HERC website
    • MLive website
    • Monster website
    • Professional Association website**
    • Professional Publication website**
    • Other website**
    • Newspaper**
    • Professional Publication**
    • Email notification from Mott Human Resources
    • Notified by current or former Mott employee**
    • Other**
  2. **Please provide specific name of person or source below:

    (Open Ended Question)

  3. * Do you have a high school diploma or equivalent?
    • Yes
    • No
  4. * Do you have three (3) years’ experience in customer service and in an office setting?
    • Yes
    • No
  5. If you answered yes, please explain further.

    (Open Ended Question)

  6. * Can you demonstrate proficiency at the basic level with MS Excel and Word?
    • Yes
    • No
  7. * Please describe any experience you may have with data management, data entry, or experience with database systems such as, the State of Michigan One-Stop Management Information System (OSMIS), Effort to Outcomes (ETO), Michigan Adult Education Reporting Systems (MAERS) and Augusoft Lumens.

    (Open Ended Question)

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
*Please mention academicjobs.net to employers when applying for this job*
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