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Financial Aid Advisor
Pikes Peak Community College in Colorado Springs, Colorado
Date Posted 09/04/2020
Admin-Financial Aid
Employment Type Fulltime
Application Deadline Open until filled


Colorado Springs, CO


Admin - Financial Aid






included in Diversity and Inclusion Email

Thirty percent of our student population at Pikes Peak Community College identify themselves as persons of color. Pikes Peak Community College is looking for applicants who are culturally competent and can demonstrate evidence, understanding, and a commitment to the concepts of diversity, multiculturalism, and their application in the workplace.

Pikes Peak Community College (PPCC) is committed to serving the good of the community. We do this by educating people. We provide open access to higher education and a high quality learning environment in which students can realize new opportunities and gain critical, 21st century skills they need to succeed in the workforce or in further education. Teaching people how to work effectively with others, across boundaries, is central to our mission.

This begins with welcoming and valuing people for who they are and for the unique contributions each person adds to our campus. It also requires our faculty, staff and students to encounter, explore and understand a broad range of ideas and cultures. Our community college mission is inseparable from the ever-­increasing diversity in our society.

Diverse and inclusive learning and working environments promote a free and open exchange of ideas, improve critical thinking, civic engagement and leadership skills, and deepen empathy and respect for those unlike ourselves. Our campus is enriched by a variety of voices and experiences.

Attracting, hiring and retaining a highly engaged workforce that reflects and supports the diversity of our student body are of central importance to our work. Other essential factors are expanding and strengthening opportunities for students to learn and succeed through culturally responsive instruction and diversity-­infused course offerings. We ensure that diversity represents a process of continual learning and improvement by developing, cultivating and sustaining an organizational culture based on mutual respect, inquiry and civility.

Please visit the College's Diversity, Equity, and Inclusion site for additional information.

The Financial Aid Advisor shall assist our department by delivering customer service to students, parents, faculty, and staff by providing thorough and accurate financial aid counseling, financial aid processing of FAFSA files, and managing all financial aid communications to students regarding financial aid.

Must be available to work during peak periods based upon job responsibilities and college calendars. This position is located at the Centennial Campus, but may require travel to the Downtown Studio and Rampart Range Campuses, based upon department needs. This position may also require availability to work remotely, as needed.

Minimum Qualifications

  • Bachelor degree from a regionally accredited institution with two years of professional level experience in Student Services at an institution of higher education (such as Admissions, Enrollment Services, Records, Financial Aid, Academic Advising, Campus Life, Student Support Services, or Retention Services)


  • Associate degree from a regionally accredited institution with four years of professional level experience in Student Services at an institution of higher education (such as Admissions, Enrollment Services, Records, Financial Aid, Academic Advising, Campus Life, Student Support Services, or Retention Services)

Preferred Qualifications

  • Professional level experience in Financial Aid

  • Banner INB software experience or similar software experience

  • Demonstrated experience with federal, state, and institutional policies regarding financial aid

  • Demonstrated experience providing financial aid information and financial aid counseling to students

  • Demonstrated experience with computer software such as BANNERM, Microsoft Office, EdConnect, etc.

Salary is $3,467.91 gross per month. For full consideration, all application materials must be received by 4:00 p.m. on Tuesday, September 8, 2020. Applications accepted until position is filled.

Application Process: Please submit electronically a cover letter, resume, unofficial transcripts, and the names and contact information of three recent job-related references who can address your expertise and background for this position. The cover letter must specifically address each of the qualifications listed under Minimum Qualifications and Preferred Qualifications in the exact same order in which they are listed in this announcement.

This position may be eligible for a variety of employee benefits. Pikes Peak Community College participates in the designated Colorado Public Employees' Retirement Association (PERA) contribution rates.

The College does not reimburse candidates for travel expenses associated with interviewing, unless otherwise indicated at the time of call for interview.

Note: Prior submission of application materials will not be considered.

Essential Functions:

Financial Aid Advising

  • Provide excellent financial aid advising in person, or remotely on the phone, or via the financial aid email drive from which you are responsible for answering emails

  • Provide information and advise students, both prospective and current, about financial aid processes and applications, scholarships, eligibility requirements, student rights and responsibilities, etc.

  • Resolve issues that arise as a result of miscommunication or misunderstanding on the part of students, parents and other campus staff as relates to the financial aid process.

  • Explain and interpret financial aid procedures and regulations to staff members in order to assist them in their understanding of all student financial aid packages.

  • Act as a first point of contact for the front counter staff regarding any financial aid customer service needs.

  • Utilize financial aid expertise in order to perform Professional Judgments and Independent Overrides on a student-by-student basis to override normal situations that students report on their FAFSA

  • Ensuring accuracy of all information given, all documentation taken in, and all data-entry processes.

  • Indexing financial aid documentation in BDM.

  • Critically think about processes in order to make more effective, streamlined procedures.

  • Participate in FAFSA Nights at local high schools as well as provide presentations to current and future college students regarding financial aid, student loans, and basic money management skills.

  • Process financial aid verification of student files per federal regulations.

  • Other duties as assigned.

Financial Aid Communications and Outreach

  • Implement a proactive approach for student outreach regarding their financial aid processes.

  • Professionally communicate with students over the phone or remotely e, via email, and in person regarding missing documents and its effect on their financial aid.

  • Perform strategic outreach to ensure student response and timely submission of financial aid documents.

  • Maintain constant and consistent follow-up and with students to complete financial aid files and award students their financial aid.

Document Verification

  • Verify student files by comparing imaged records line-by-line with student documents such as federal tax returns, W2's, Social Security Statements and other pertinent financial documents.

  • Determine if file is complete or if corrections must be made. If corrections are necessary must submit to Dept. of Ed & then follow through to complete the file when returned.

  • Explain and interpret financial aid procedures and regulations to staff members in order to assist them in their understanding of all student financial aid packages.

  • Coordinate cross-training efforts within the financial aid staff.

General Duties

  • Cultural competence and demonstrated evidence, understanding, and commitment to the concepts of diversity, multiculturalism, and their application in the workplace.

  • Maintain expert knowledge of federal, state, and institutional policies regarding all types of financial aid (i.e., Pell Grant, Colorado Student Grant, Stafford Loans, Work-Study, etc.)

  • Resolve data integrity issues and discrepancies within the system.

  • Requires face-to-face or remote contact with a diverse population of students.

  • Advise students of the various aspects of financial aid (i.e., application procedures, verification documentation, scholarship and grant guidelines, federal and private loan conditions, Satisfactory Academic Progress requirements, etc.).

  • Assist students with completion of FAFSAs and required documentation to be awarded financial aid both in-person and remotely.

  • Explain financial aid processes, awards, and provide financial aid guidance via email, telephone, in-person meetings or remotely, and presentations/FAFSA nights.

  • Perform Professional Judgments for students who have special circumstances in regard to their income and dependency status.

  • Excellent customer service skills and experience are required.

  • Ability to multi-task is critical.

  • Cross-training other team members on specialty areas of duty.

This job description reflects Pikes Peak Community College's best effort to describe the essential duties and qualifications of the job. It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job. This document is not intended to exclude an opportunity for modifications consistent with providing reasonable accommodation.

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