Department: Manufacturing
Location: Manufacturing Technology Center
Reports To: Vice President, Manufacturing
Recruitment Type: External/Internal
Requisition ID: req2206
Employment Type: Full-Time Support Staff
Union Position: Non-Union
Work Schedule: M-F, 8:30am - 5pm
Number of Openings: 1
Job Description:
SUMMARY
Coordinates the day to day operations of the department. Collects necessary information to track the success of basic outcomes processes and procedures to support the on-going analysis and improvement of departmental efforts. Works with management to implement the communications priorities of the department and College. Leverages a sound understanding of the departmental focus to collaboratively work with colleagues to achieve goals of the department, division and college. Contributes to the continued effectiveness of the team and department by developing and sustaining productive customer and employee relationships. Provides administrative assistance to supervisor as needed.
ESSENTIAL FUNCTIONS
May manage leadership schedules and calendars; schedules internal and external meetings and activities with business, community and government institutions; as directed, prepare and assemble agenda, packets and other pre-meeting materials
Positively responds to departmental requests in a timely manner with strong emphasis on outstanding customer service
Provides administrative support to supervisor
Provides assistance to the team's efforts to complete departmental assignments
Actively participates in the successful delivery of the direct client service process
Maintains on-going communication with departmental leadership to report important information, occurrences and issues within the department
May maintain the department team's calendars and schedules
Attends staff and project team meetings and provides follow-up on meeting outcomes including tracking resulting activities and projects
Prepares and maintains confidential correspondence and documents and assists in processing documents related to employees, purchase orders, employment, benefits and performance review activities
Answers phones and screens incoming calls and mail; responds independently to inquiries, drafts responses for leadership review or refers as appropriate
Develops strong working relationships with key departments and employees across the College and in the community
Establishes and maintains general office files and records
Assists with the preparation of reports, presentations and publications, including research, writing and copy-editing
Assists with other College-wide projects, initiatives and committees
May select, train, supervise and evaluate part-time student assistants, interns and part-time assistants
May aid in the planning, maintaining, and monitoring of a business area's budget
Performs other duties as assigned
REQUIRED QUALIFICATIONS
EDUCATION AND EXPERIENCE/TRAINING
KNOWLEDGE, SKILLS and ABILITIES
Possess strong organizational and time-management skills
Possess excellent written, verbal and interpersonal communication skills
Possess excellent proofreading and editing skills
Ability to foster a team environment and work collaboratively
Ability to research and analyze issues and develop solutions
Ability to manage multiple projects simultaneously in a deadline-driven environment
Ability to work accurately with great attention to detail
Excellent customer service skills and proven ability to develop and sustain productive customer relationships
Ability to effectively respond to requests from multiple levels of the College in various departments
Possess working knowledge of administrative support concepts, practices and procedures with the ability to use in varied situations
Demonstrated basic project management skills
Demonstrated proficiency with Microsoft Outlook, Word, Excel and PowerPoint
Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
Ability to develop and maintain relationships with key contacts to enhance work flow and quality
Possess sensitivity to appropriately respond to the needs of a diverse population
COMPETENCIES
CRITICAL COMPETENCIES
Service Focus
Communications
Quality of Work
VERY IMPORTANT COMPETENCIES
Collaboration
Adaptability
IMPORTANT COMPETENCIES
Time Utilization
Continuous Improvement
PREFERRED QUALIFICATIONS
EDUCATION AND EXPERIENCE/TRAINING
Bachelor's degree
Demonstrated experience with Banner System and other College-specific software
Demonstrated experience making sound decisions that affect a work unit or team
Demonstrated experience in a role requiring diverse problem solving methods in a variety of situations
PHYSICAL DEMANDS/WORKING CONDITIONS
(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
The work is performed in a normal, professional office environment;
The work area is adequately lighted, heated and ventilated;
Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite
EQUAL OPPORTUNITY STATEMENT
Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.
Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.
Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.
